Customer Service Expert

9 hours ago


Fort Lauderdale, Florida, United States PrideStaff Full time

PrideStaff, a leading staffing agency, is seeking highly skilled Customer Service Representatives to assist their clients in Fort Lauderdale.

The ideal candidate must have previous experience in guiding customers over the phone with any questions they may have regarding products. Experience with medical devices is a plus.

Responsibilities:
  • Respond to inquiries by phone and email
  • Ability to be empathetic and provide exceptional customer service
  • Handle customer needs and complaints by evaluating and analyzing customer requests and providing appropriate solutions or alternatives
  • Determine the caller's needs and direct them to the proper department
  • Keep accurate records of customer interactions, transactions, comments, and complaints
Qualifications:
  • Must be computer savvy and proficient in software applications
  • High school diploma, GED, or equivalent required
  • Customer support experience is essential
  • Effective communication skills are a must
  • Type a minimum of 45 words per minute
  • Exceptional problem-solving and troubleshooting skills that execute with a calm and empathetic approach
  • Able to quickly learn new software and technology
  • Willing to submit to a background check and drug screen

PrideStaff offers a competitive salary range of $18.00 - $21.00 per hour.



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