Customer Service Expert
16 hours ago
At Sonny's Enterprises Inc, we're seeking a highly skilled Customer Service Representative to join our team.
This role requires strong communication and problem-solving skills, with the ability to handle high volumes of customer inquiries via phone or email.
The successful candidate will possess excellent interpersonal skills, a positive attitude, and a passion for delivering exceptional customer service.
">Responsibilities">We are looking for someone who can:
- Provide top-notch customer service to internal and external customers
- Answer product and service questions, suggest relevant information, and upsell/cross-sell products as needed
- Process orders accurately and efficiently, including opening new accounts and maintaining customer records
- Multitask, prioritize, and manage time effectively to meet deadlines
- Communicate effectively with customers through various channels, including phone, email, and in-person interactions
To be considered for this position, you must have:
- A High School diploma or equivalent
- 3-5+ years of customer service experience, preferably in a call center environment
- Excellent technical and product knowledge, with the ability to troubleshoot and resolve issues
- Strong sales and negotiation skills, with a proven track record of meeting or exceeding sales targets
- Ability to work in a fast-paced environment with minimal supervision
In addition to a competitive salary of $55,000 - $65,000 per year, we offer:
- A comprehensive benefits package, including medical, dental, and vision insurance
- A 401(k) matching program and other optional benefit programs
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
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