Customer Service Representative

1 day ago


Fort Lauderdale, Florida, United States Cliff Berry Inc Full time
Company Overview
Climbing to new heights in the environmental services industry, Cliff Berry Inc. offers a stable and rapidly growing work environment where employees are valued as our top asset. We are committed to rewarding accomplishments with opportunities and competitive compensation.

Job Description
We are seeking an ambitious and customer-focused Customer Service Representative to join our team at our Fort Lauderdale office. As the ideal candidate, you will interact directly with customers, either electronically or by telephone, providing prompt and efficient responses to their inquiries. You will formulate timely and accurate resolutions, delivering outstanding customer service while navigating routine and emergency work orders within SAP.

The key responsibilities of this role include prioritizing health and safety, performing general office tasks independently, handling incoming calls and emails, and maintaining open communication with department management to enhance service center operations. You will also create and track purchase orders, update work orders upon completion, and maintain accurate files.

Required Skills and Qualifications
To succeed in this position, you must have a high school education or equivalent, two years of customer service experience in a fast-paced environment preferably in the environmental services industry. You should possess excellent phone, verbal, and written communication skills, along with active listening skills. Proven experience in customer service or a related field is essential, as well as strong communication skills and the ability to manage multiple tasks efficiently. Proficiency with ERP systems such as SAP is also required.

Salary Range: $45,000 - $55,000 per year (depending on experience)

Benefits
We offer a comprehensive benefits package including medical, dental, and vision insurance, 401(k) plan, paid time off, and professional development opportunities. Additionally, we provide a safe and inclusive work environment that values diversity and promotes employee well-being.

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