Veterinary Client Service Representative

2 months ago


Latham, New York, United States Ethos Veterinary Health Full time
About the Role:

We are seeking a highly motivated and compassionate Client Care Specialist to join our dedicated team at Capital District Veterinary Referral Hospital in Latham, NY. As a Client Care Specialist, you will play a crucial role in supporting our emergency department while welcoming and assisting our guests.

Responsibilities Include:
  • Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
  • Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
  • Communication Expertise: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
  • Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
What We're Looking For:

We are seeking an exceptional individual who possesses outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.

Benefits of Joining Our Team:
  • CE Allowance
  • Uniform Allowance
  • Paid Time Off
  • RECOVER Training
  • Holidays = DOUBLE pay
  • Medical/Dental/Vision
  • Short & Long-Term Disability
  • Life Insurance
  • 401k with employer match
  • Employee Pet Discount
  • Access to VetBloom for RACE-approved continuing education and training
  • Access to VetGirl Subscription
  • Partnership with Penn Foster Veterinary Technology program, including scholarships
  • License application and renewal reimbursement for LVTs.
  • Financial support and onsite mentorship for those pursuing VTS certification


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