Customer Experience Associate I, Healthcare

1 week ago


Frisco, Texas, United States Magellan Health Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate I, Healthcare. In this role, you will be responsible for providing exceptional customer service to our members and providers, facilitating care and service, and ensuring that our customers receive the highest level of support.

Key Responsibilities
  • Provide customer service to members and providers via phone, email, and in-person interactions.
  • Facilitate care and service by resolving customer complaints, answering questions, and providing information about our programs and services.
  • Work collaboratively with internal teams to ensure that customer needs are met and exceeded.
  • Develop and maintain a thorough understanding of our products and services to effectively communicate with customers.
  • Identify and escalate customer issues to management as needed.
Requirements
  • 1-2 years of customer service experience in a healthcare setting.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Basic computer skills and proficiency in Microsoft Office.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to make a meaningful difference in the lives of our customers.


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