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IT Support Specialist

2 months ago

Dover, Delaware, United States Universal Technical Resource Services Full time
Job Summary

We are seeking a highly skilled IT Support Technician to join our team at Universal Technical Resource Services, Inc. (UTRS). As a key member of our QESA OSE team, you will provide technical support and assistance to computer users, troubleshooting and resolving software, hardware, and network problems.

Key Responsibilities
  • Install, diagnose, repair, maintain, and upgrade all PC hardware and equipment to ensure optimal workstation performance.
  • Troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance where required.
  • Provide walk-thru customer first service, interact with our end-user base.
  • Maintain appropriate stockroom level by adhering to procurement and asset inventory process.
  • Train users and communicate on how to use technology equipment and provide process documentation providing excellent customer service.
  • Remotely troubleshoot incidents using technical and investigative procedures to provide a resolution for end-users.
  • Complete ticket logging/classification/categorization correctly and efficiently.
  • Follow up on outstanding incidents/requests to provide better customer satisfaction.
  • Demonstrate strong IT trouble-shooting and technical skills related to end-user computing (PCs, Smartphones, Windows, Microsoft apps, etc.) and networking.
  • Provide hardware/software installation, configuration, and troubleshooting for workstations including PC, Tablets, MFDs, Printers, and other devices.
  • Provide support for conference room audio/video equipment.
  • Utilize the ticketing system to respond to requests and incidents and provide thorough documentation for work performed.
  • Provide end-user training on device use and functionality, and use of IT portals for creating requests and inquiries.
  • Maintain physical asset management records and inventory and perform audits to verify accuracy.
  • Follow and adhere to all security-related policies as it pertains to IT support, asset management procedures, and other areas.
  • Troubleshoot moderate to complex hardware/software issues.
  • Process warranty device claims for break/fix on company devices.
  • Provide on-demand support for our front-line staff.
Requirements
  • Candidate must have technical knowledge of 1+ years' experience with Microsoft products, TCP/IP, Ethernet standards, Active Directory, and SCCM client.
  • The ability to self-organize and adapt to changing priorities in a fast-paced environment is a requirement.
  • Critical thinking, troubleshooting, and an interest in assimilating new technical skills are also a must.
  • Associate degree in computer science and/or Information trade school certificate of completion.
  • CompTIA A
  • CompTIA Security
  • No travel required
  • Security clearance level - Secret
  • Must be US Citizen and able to obtain a security clearance
About UTRS

UTRS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. UTRS is a drug-free workplace with pre-employment drug testing and background verifications.