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Customer Service Leader
2 months ago
Hannaford Supermarkets is seeking a highly skilled Customer Service Leader to join our team. As a key member of our customer-facing staff, you will be responsible for ensuring exceptional customer experiences and providing top-notch service to our valued customers.
Key Responsibilities- Observe and adhere to all company policies and procedures.
- Maintain a neat and well-groomed personal appearance at all times.
- Assign tasks to front-end and service desk/kiosk associates during idle periods.
- Assist in special projects and perform other functions as assigned by supervision.
- Support and comply with all company safety standards.
- Secure front-end change drawer at all times when leaving it unattended.
- Maintain general housekeeping and sanitation standards.
- Perform cashier and/or bagging functions.
- Perform service desk/kiosk and bookkeeper functions.
- Perform all other duties as assigned.
- Effective communication and customer service skills.
- Must meet minimum age requirements to perform specific job functions.
- Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
- Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.
- Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.
- Maintain effective work schedules for front-end & service desk/kiosk associates.
- Handle cash pickups and change orders as requested.
- Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks.
- Provide customers and associates with hassle-free refunds.
- Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates.
- Treat all associates with fairness, dignity, and respect.
- Perform repetitive hand and arm motions while standing/walking the majority of the shift.
- Bend and lift products weighing up to 15 pounds continuously.
- Push or pull up to 75 pounds on occasion.
- Work in and out of inclement weather when necessary.
- Gather up to five shopping carts and push them to designated areas.
Hannaford Supermarkets provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.
