Customer Service Representative

20 hours ago

Bar Harbor, Maine, United States Hannaford Supermarkets Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Associate to join our team at Hannaford Supermarkets. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the overall success of our store.

Key Responsibilities

* Provide outstanding customer service by greeting customers, responding to their needs, and resolving any issues in a timely and professional manner.
* Maintain a clean and organized store environment by sweeping floors, cleaning break rooms and restrooms, and performing other maintenance duties as assigned.
* Assist with special projects and perform other functions as assigned by supervision.
* Work within our company's management planning (MPP) guidelines to maintain productivity and support the overall success of the store.
* Treat all associates with fairness, dignity, and respect.
* Perform accurate price check function and control excessive use of store supplies.
* Assist with prompt cleanup of spills and breakage of glass or plastic containers to eliminate potential hazards and prevent accidents.
* Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior.

Requirements

* Effective communication and customer service skills.
* Must meet minimum age requirements to perform specific job functions.
* Willingness to learn multiple tasks and perform the technical requirements of the job.
* Ability to perform frequent to continuous repetitive fingering, grasping, reaching and hand/arm motions while standing the majority of the shift.
* Ability to bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion.
* Ability to push or pull up to 75 pounds on occasion.
* Ability to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
* Ability to work in and out of inclement weather when necessary.
* Ability to gather up to five shopping carts and push them to designated areas.

Preferred Requirements

* Greet all customers and provide them with prompt courteous service and assistance.
* Bag or package merchandise according to established company policies and procedures.
* Sort and return return-to-stock items (put-backs) back to their normal shelf locations with priority attention given to refrigerated and perishable items.
* Gather shopping carts and take them to designated areas and pickup points.
* Provide carryout service in accordance with the company's guidelines.
* Comply with all safety standards while operating the bottle crushing equipment.

What We Offer

Hannaford Supermarkets provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

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