Customer Service Representative

4 weeks ago


Bar Harbor, Maine, United States HomeX Services Group Full time
Job Title: Inside Sales Customer Service Representative

At HomeX Services Group, we are seeking a highly motivated and customer-focused Inside Sales Customer Service Representative to join our team. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service and support through telephone interactions.


Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Follow up on sales leads and close sales opportunities.
  • Provide accurate and detailed information about products and services to customers.
  • Investigate and resolve customer complaints or concerns.
  • Maintain a high level of product knowledge to effectively assist customers.
  • Document customer interactions and maintain accurate records.
  • Meet or exceed individual and team performance targets.
  • Collaborate with other team members to resolve customer issues and improve overall customer experience.

Requirements:
  • High school diploma or equivalent.
  • Previous sales experience is preferred.
  • Excellent verbal and written communication skills.
  • Strong active listening and problem-solving abilities.
  • Ability to handle difficult or irate customers with patience and professionalism.
  • Familiarity with call center software and systems.
  • Proficiency in using computers and navigating multiple software applications simultaneously.
  • Strong multitasking and organizational skills.
  • Attention to detail and accuracy in data entry and documentation.

Benefits:
  • Medical, Dental, and Vision Insurance.
  • 401K Plan with Company Match.
  • PTO & Holiday Pay.
  • Long Term Disability.
  • Company Paid Life Insurance.
  • Flexible Spending Account.

Job Type: Full-time, weekends required.

Shifts Available: 9 a.m. - 5:30 p.m. OR 12 p.m. - 8:30 p.m.

Pay: $20.00 per hour + Commission.

Overtime available.



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