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Field Service Technician

1 month ago

Bar Harbor, Maine, United States IGT Full time
Job Title: Field Service Technician

IGT is a global leader in gaming, delivering entertaining and responsible gaming experiences for players across all channels and regulated segments. We are seeking a skilled Field Service Technician to maintain and service our equipment at Retailer locations.

Key Responsibilities:
  • Transport, install, and maintain IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.
  • Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle.
  • Maintain equipment to promote continuous operation of IGT equipment.
  • Troubleshoot to restore malfunctioning equipment to working order in the field.
  • Communicate effectively and efficiently with Dispatchers, accurately reporting activity, arrival and departure times, and problems, details, and resolutions of failures.
  • Deliver marketing supplies and consumable parts, tracking inventory of these items.
  • Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly.
  • Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.
Qualifications:
  • High school degree or GED equivalent required.
  • 1 or more years of experience in a customer service related position.
  • 1 or more years of experience in technical repairs.
  • Must possess a valid driver's license, have a good driving record, and demonstrate the ability to correctly perceive colors.
  • Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance.
  • An offer of employment, and continuation of employment with IGT, is subject to and contingent upon IGT's obtainment of security clearance and meeting pre-employment reference, background check requirements and pre-placement physical and drug testing requirements as applicable to IGT's satisfaction and approval based upon the requirements of the Company's customers and/or regulators.
Keys to Success:
  • Building collaborative relationships.
  • Decision making.
  • Drive results.
  • Foster innovation.
  • Personal energy.
  • Self-leadership.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected, and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws.

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $43,680 - $46,800. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit