IT Technical Expert
3 weeks ago
We are seeking an experienced IT Technical Expert to join our team at TLL Top LED Lumination LLC. This role will serve as the technical backbone of our operations, providing comprehensive support for our technical team.
Key Responsibilities- Audio/Video/Lighting Equipment Expertise and Support:
- Quickly learn and master the operation of all AVL equipment in our inventory, including LED walls, lighting systems, and audio setups.
- Provide remote and on-site technical assistance to project teams, particularly for complex troubleshooting during live events or installations.
- Develop and maintain SOPs, training manuals, and best practices for AVL equipment usage.
Technical Requirements
- Serve as the primary IT resource for employees, addressing hardware, software, and network-related issues.
- Offer foundational and advanced IT training to the tech team, enhancing their proficiency in using company systems and equipment.
- Collaborate with team members to identify and implement solutions that optimize efficiency and effectiveness.
- Oversee the company's server, ensuring secure access for all employees and regular data backups.
- Perform basic updates and ensure smooth operation of the company website.
- Work closely with management to understand business needs and implement technology-driven solutions.
- Foster a culture of continuous improvement through knowledge sharing and proactive problem-solving.
- Research and recommend new AVL and IT technologies to keep the company at the forefront of industry trends.
Qualifications and Preferences
- Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
- Proven experience in IT support, with a focus on troubleshooting and problem resolution.
- Strong ability to learn and adapt to new technologies, particularly AVL systems.
- Familiarity with common IT systems (Windows Server, networking, basic website maintenance).
- Exceptional problem-solving skills, especially in high-pressure scenarios like live events.
- Excellent communication skills, with the ability to train and support non-technical team members.
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