Technical Help Desk Agent
4 days ago
Desert IT Solutions is seeking a highly skilled Technical Help Desk Agent to join our team. As a Technical Help Desk Agent, you will be responsible for providing top-notch technical support to our clients.
The estimated salary for this position is $50,000 - $60,000 per year, depending on experience and qualifications.
- Job Description:
- Provide technical assistance and troubleshooting support to clients via phone, email, or remote desktop connection.
- Analyze and resolve moderately difficult hardware, software, network, and mobile device issues.
- Document all work performed through a ticket tracking system and effectively track and route incidents to the appropriate teams within IT.
- Assist in creating knowledgebase articles, checklists, FAQs, and End User training.
- FOLLOW ALL STANDARD SERVICE DESK POLICIES AND PROCEDURES.
Requirements:
- Minimum of 3 years demonstrated, recent support/troubleshooting experience in all aspects of Windows XP, Windows 7, Windows 10, MAC, MS Office, Office 365, Internet Explorer 9 and above.
- Minimum of 2 years in a customer service role within an IT support team.
- Thorough knowledge of all Windows server and desktop operating systems.
- Thorough knowledge of Word, Excel, PowerPoint, Outlook, Active Directory, and Exchange.
-
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