Technical Help Desk Agent

4 days ago


Las Vegas, Nevada, United States Desert IT Solutions Full time
Job Overview

Desert IT Solutions is seeking a highly skilled Technical Help Desk Agent to join our team. As a Technical Help Desk Agent, you will be responsible for providing top-notch technical support to our clients.

The estimated salary for this position is $50,000 - $60,000 per year, depending on experience and qualifications.

  • Job Description:
  • Provide technical assistance and troubleshooting support to clients via phone, email, or remote desktop connection.
  • Analyze and resolve moderately difficult hardware, software, network, and mobile device issues.
  • Document all work performed through a ticket tracking system and effectively track and route incidents to the appropriate teams within IT.
  • Assist in creating knowledgebase articles, checklists, FAQs, and End User training.
  • FOLLOW ALL STANDARD SERVICE DESK POLICIES AND PROCEDURES.

Requirements:

  • Minimum of 3 years demonstrated, recent support/troubleshooting experience in all aspects of Windows XP, Windows 7, Windows 10, MAC, MS Office, Office 365, Internet Explorer 9 and above.
  • Minimum of 2 years in a customer service role within an IT support team.
  • Thorough knowledge of all Windows server and desktop operating systems.
  • Thorough knowledge of Word, Excel, PowerPoint, Outlook, Active Directory, and Exchange.


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