Technical Services Expert

3 weeks ago


Las Vegas, Nevada, United States IT COMPANY Full time
About the Opportunity

We are a fast-paced growing MSP looking for a Technical Services Expert to join our team. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our clients.

The ideal candidate will have a strong understanding of computer hardware and software systems, excellent problem-solving skills, and the ability to work effectively in a team environment.

This is a challenging and rewarding role that offers opportunities for professional growth and development.

Responsibilities
  • Provide technical support to clients via phone, email, and on-site visits.
  • Install, maintain, and upgrade computer hardware and software systems.
  • Document case work in detail, including new processes and customer-specific details.

Additional responsibilities include proposing and implementing systems enhancements, training personnel on system usage, and researching and evaluating software and hardware products.

Requirements
  • Bachelor's degree in Computer Science or related field, or equivalent experience.
  • Strong knowledge of desktop/laptop troubleshooting, activity directory, office 365, VoIP phone systems, and basic routing and switching.
  • Valid driver's license, acceptable driving record, and reliable transportation.
  • Ability to lift 25 lbs. and work extended hours as needed.

Salary: $65,000 - $85,000 per year.



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