Senior Solution Architect
4 weeks ago
Abode Techzone LLC is seeking a highly skilled Senior Solution Architect to join our team. As a key member of our IT team, you will be responsible for designing, implementing, and supporting ServiceNow solutions for our clients.
Key Responsibilities:
- Implementation of ServiceNow modules, administration, improvement, and support of the latest ServiceNow platform.
- Perform all aspects of platform administration, design, development, and implementation of ServiceNow.
- Perform minor and major enhancements requests to clients' ServiceNow instances, including changes to the user interface, system properties, foundation data, and existing workflows.
- Extensive experience of working with ServiceNow glide objects such as GlideRecords, GlideSystem, GlideAggregate, and GlideAjax.
- Facilitate the rollout of new applications and modules in ServiceNow.
- Identify system deficiencies, recommend solutions as a trusted advisor to clients.
- Perform ServiceNow upgrade administration assistance to ensure clients leverage the latest releases of the ServiceNow application, ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operations.
- Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible.
- Ensure tool configuration consistency across development, testing, and production environments.
- Experience analyzing the issue, estimating efforts, and proposing solutions or prototyping. Rigorously follow ServiceNow development best practices.
- System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, and REST/SOAP.
- Flexible and able to manage multiple projects concurrently.
- Deep functional and technical knowledge of the ServiceNow platform and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting.
- Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus).
- Understanding of Agile-based approach to software development (SCRUM experience a plus).
- Ability to work remotely and largely unsupervised, and to deliver to written requirements.
- Effective communication skills via verbal and non-verbal methods.
- Strong attention to detail.
- Problem-solving ability.
- Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators.
- Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable.
- Effectively manage and execute high-level tasks assigned via 'stories.'
- Assist junior analysts through project lifecycles.
- Manage work against an often-demanding timeline.
- Communicate professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily.
- Experience in telecom domain with Fibre and Mobile communications technology.
- Implementing telecom solutions in ServiceNow using like OMT, TNI, CMDB.
- Experience in implementing TSOM module for customers.
Secondary Skills:
- Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB).
- Understanding of the project delivery lifecycle and processes.
- Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components.
- Strong interpersonal skills with the ability to work well with all levels of staff.
- Consultative and analytical approach.
- Real-world exposure to cloud technologies and S-a-a-S.
- Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management, and other ITIL process areas.
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