IT Service Delivery Specialist

15 hours ago


Olympia, Washington, United States VOLT Management Full time
Job Title: IT Service Delivery Specialist

At Volt Management, we are seeking an experienced IT Service Delivery Specialist to join our team in Boulder, Colorado. As an IT Service Delivery Specialist, you will play a critical role in supporting the IT and Telecommunications infrastructure for multiple departments, ensuring the utilization of hardware, software, and communication systems aligns with our company's global IT strategy.

Key Responsibilities:
  • Support the design, operations, and service desk teams to meet agreed service levels.
  • Maintain relationships between IT and the business to become a recognized and valued partner for the delivery of IT services.
  • Collaborate with IT services to ensure the effective utilization of hardware, software, and communication systems.
  • Provide technical support for clients, servers, communication equipment, and other IT systems.
  • Develop and maintain knowledge of IT systems, including VMware ESXi, VCenter, Windows Server, Cisco networking, and CITRIX.
  • Stay up-to-date with industry trends and best practices in IT service delivery.
Requirements:
  • College/University degree in a related field or equivalent experience.
  • Minimum of 5 years' experience in an IT helpdesk environment.
  • Previous experience in supporting clients, servers, communication equipment, and other IT systems.
  • Strong knowledge of IT systems, including VMware ESXi, VCenter, Windows Server, Cisco networking, and CITRIX.
  • Excellent communication and problem-solving skills.
What We Offer:
  • A competitive hourly rate between $32.00 and $44.00.
  • A full-time, estimated 12-month opportunity in Boulder, Colorado.
  • A comprehensive benefits package, including health, dental, vision, term life, short-term disability, AD&D, 401(k), sick time, and other paid leaves.

At Volt Management, we are committed to providing a work environment that is free from discrimination and harassment. We are an equal opportunity employer and welcome applications from diverse candidates.



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