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Client Support Specialist

2 months ago

Honolulu, Hawaii, United States Honolulu Cookie Company Full time
Job Overview

SUMMARY: Deliver outstanding customer support across various communication channels for the Honolulu Cookie Company.

KEY RESPONSIBILITIES:

  • Embody and promote the company's core values:
  1. Passion and Purpose
  2. Integrity and Ethics
  3. Collaboration and Teamwork
  4. Compassion and Care
  5. Accountability and Ownership
Encourage a collaborative environment among colleagues, fostering a culture that aligns with the company's values and principles. Ensure fair and respectful treatment of all team members.Efficiently handle product orders, inquiries, and issue resolution through phone and email.Adhere to established customer service protocols and operational guidelines.Assist customers in navigating the website and troubleshooting any challenges.Identify and understand customer needs, providing immediate resolutions.Maintain comprehensive product knowledge.Generate additional sales opportunities by recommending relevant products to customers.Support the company's safety and security standards consistently.Achieve and surpass the company's service benchmarks.Perform other assigned duties as necessary.

EDUCATION AND EXPERIENCE:

  • High school diploma or equivalent; Associate's degree preferred.
  • Prior experience in customer service is essential.
  • Experience in a call center environment is advantageous.

SKILLS REQUIRED:

  • Represent the company's brand positively and extend warmth to all customers, partners, and colleagues.
  • Proficient computer skills, including multitasking across multiple windows and websites.
  • Strong data entry capabilities.
  • Excellent listening, verbal, and written communication skills.
  • Detail-oriented with the ability to manage multiple tasks effectively.
  • Capacity to learn new software and processes quickly.
  • Typing speed of at least 45 words per minute; typing assessment conducted during the interview.
  • Exceptional problem-solving abilities.

PHYSICAL REQUIREMENTS:

  • Ability to sit, stand, and walk throughout the scheduled work shift.