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Customer Service Assistant Department Leader

2 months ago

Fairbanks, Alaska, United States Kroger Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Assistant Department Leader to join our team at Fred Meyer. As a key member of our Front-end department, you will be responsible for creating an outstanding customer experience through exceptional service, establishing and maintaining a safe and clean environment, and assisting the department manager in reaching sales and profit goals.

Key Responsibilities
  • Promote trust and respect among associates and create an environment that enables customers to feel welcome, important, and appreciated.
  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
  • Assist with monitoring and controlling supply expenses for the department, managing cash control, sales, and cash items, and records for the store.
  • Manage the scheduling of Front-end associates to provide adequate department coverage and assist store management in preparing the store/department budget, profit and loss reviews, and taking appropriate action on all financial reports.
  • Collaborate with Front-end associates and promote teamwork, display a positive attitude, and stay current with present, future, seasonal, and special ads.
  • Adhere to all food safety regulations and guidelines, ensure proper temperatures in cases and coolers are maintained, and temperature logs are maintained.
  • Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, and notifying store management.
  • Practice preventive maintenance by properly inspecting equipment and notifying appropriate department or store manager of any items in need of repair.
Requirements
  • Ability to handle stressful situations, effective communication skills, knowledge of basic math (counting, addition, and subtraction), and retail or customer service experience.
  • Desired qualifications include a high school diploma or equivalent, management experience, and a second language (speaking, reading, and/or writing).
About Us

Fred Meyer is a leading retailer based in Portland, Oregon, and part of the Kroger family of companies. We take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities, and each other, with food at the heart of it all.