Scheduling Coordinator

3 weeks ago


Mechanicsburg, Pennsylvania, United States West Shore Full time
About the Role

We are seeking a highly organized and detail-oriented Scheduling Coordinator to join our Inside Operations team in Mechanicsburg, PA. As a key member of our team, you will play a critical role in driving our mission of Bringing Happiness to Every HomeTM by scheduling installation and pre-installation appointments with precision and accuracy.

Key Responsibilities
  • Identify customers ready to be scheduled and efficiently schedule jobs through high-volume calling (100+ calls/day)
  • Answer incoming calls and place outbound calls to schedule and reschedule installation, pre-installation, and installation service appointments
  • Generate reports and accurately record all appointment information into our CRM database (Salesforce)
  • Take ownership of the customer experience to ensure we are delivering happiness to every home while maintaining key metrics that drive our business forward
What We Offer
  • A dynamic and fast-paced work environment with opportunities for growth and development
  • A competitive salary and benefits package, including multiple health insurance options, 401K retirement plan with company match, paid holidays and paid time off (PTO), and continued training & leadership development opportunities
  • The chance to work with a talented and dedicated team who are passionate about delivering exceptional customer experiences
Requirements
  • An eye for detail with superior organization skills
  • Superior customer service skills and experience
  • An excitement for managing multiple priorities simultaneously
About West Shore Home

At West Shore Home, we are committed to building a culture that values our employees and provides opportunities for growth and development. We believe that when employees know they are valued and safe, they'll bring their best efforts every day. That is why we go above and beyond to ensure that our teammates know just how much they mean to us.


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