Regional Intake and Enrollment Coordinator
2 days ago
Regional Intake and Enrollment Coordinator
Job Summary:As a Regional Intake and Enrollment Coordinator, you will play a critical role in enhancing the lives of our senior population by facilitating their enrollment into our LIFE program. You will be responsible for following up with consumers who express interest in the program, initiating the intake and enrollment process, and ensuring efficiency and timeliness. This role requires strong communication and organizational skills, as well as the ability to work across multiple locations.
Key Responsibilities:- Screen intake calls, referrals, and follow up on inquiries to assess qualifications for the LIFE program
- Coordinate consultations, intake evaluations, and promote a positive experience for all prospective participants
- Schedule and execute consultations with qualified leads, explaining the Albright LIFE program in detail and facilitating the intake process
- Assume responsibility for collecting all financial and medical documents required for the Medical Assistance application and physician level of care requirement
- Coordinate or facilitate meetings to educate potential participants and family members about the LIFE program, including regulations and requirements
- Follow up with qualified leads who do not enroll into the LIFE program to ensure enrollment opportunities are not missed
- Meet with new participants to ensure customer satisfaction and follow up with management to share outcomes
- Three years of customer service or related experience in the healthcare field
- Working knowledge of Microsoft Word and Excel, with the aptitude for learning new software and systems
- Strong time-management skills and multitasking ability
- Excellent written and verbal communication skills
- Bilingual - Fluent in English and Spanish preferred
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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