Spa Operations Manager
4 days ago
Hand & Stone Massage and Facial Spa in Austin, TX is seeking a highly motivated and organized individual to fill the role of Client and Employee Manager. This position is responsible for ensuring exceptional client experiences and supporting the growth and development of our team members.
Key Responsibilities- Client Side:
- Develop and implement grassroots marketing strategies to promote the spa within the local community.
- Communicate survey results and feedback to service providers, ensuring timely follow-up and resolution of customer concerns.
- Focus on reducing attrition by proactively addressing client cancellations and no-shows.
- Monitor and respond to online reviews and feedback, maintaining a positive reputation for the spa.
- Employee Side:
- Build strong relationships with therapists through regular meetings, providing guidance and support to enhance their performance and job satisfaction.
- Ensure adequate supplies and equipment are available, documenting and ordering as needed.
- Develop and lead quarterly staff meetings, fostering a collaborative and productive team environment.
- Identify areas for re-training and provide support to staff members, promoting a culture of continuous learning and improvement.
- Conduct performance evaluations and provide feedback to therapists, ensuring they meet the spa's standards and expectations.
- Competitive base salary and bonus structure
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Supplemental insurance options
- Paid vacation time and flexible scheduling
- Employee discounts on spa services and products
- Employee rewards program and referral bonus
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Spa Operations Manager
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Spa Operations Manager
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Spa Operations Manager
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Spa Operations Manager
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Aesthetic Nurse Practitioner
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Client Services Manager
11 hours ago
Austin, Texas, United States Hand & Stone Massage and Facial Spa Full timeClient and Employee Manager Job DescriptionHand & Stone Massage and Facial Spa is seeking a highly skilled and experienced Client and Employee Manager to join our team. As a key member of our management team, you will be responsible for delivering exceptional client experiences and driving business growth.Key Responsibilities:Client Side:Develop and...
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Spa Coordinator
7 days ago
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Spa Coordinator
1 week ago
Austin, Texas, United States Marriott International, Inc Full timeJob SummaryWe are seeking a highly organized and detail-oriented Spa Coordinator to join our team at W Austin. As a key member of our Rooms & Guest Services Operations team, you will be responsible for ensuring seamless guest experiences from check-in to check-out.Key ResponsibilitiesOrganize and process guest check-ins, check-outs, room reservations,...
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Spa Massage Therapist
1 week ago
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Spa Coordinator
1 week ago
Austin, Texas, United States Marriott International, Inc Full timeJob SummaryWe are seeking a highly organized and detail-oriented Spa Coordinator to join our team at W Austin. As a key member of our Rooms & Guest Services Operations team, you will be responsible for ensuring seamless guest experiences from check-in to check-out.Key ResponsibilitiesOrganize and process guest check-ins, check-outs, room reservations,...
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6 days ago
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Male Spa Attendant
1 week ago
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