Patient Care Advocate

1 week ago


Pittsburgh PA USA, United States Blink Health Full time
Job Title: Patient Care Coordinator

Blink Health is a leading healthcare technology company that aims to make prescriptions accessible and affordable to everyone. Our innovative products, BlinkRx and Quick Save, remove traditional barriers in the prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

As a Patient Care Coordinator, you will play a crucial role in supporting our patients by performing patient outreach, benefits coordination, financial assistance assessment, insurance verification, and arranging delivery. You will also provide patient care to accurately support pharma programs and triage to a pharmacist when required.

Responsibilities:
  • Conduct patient outreach to enroll patients, coordinate benefits, assess financial assistance, verify insurance, and arrange delivery
  • Provide patient care to support pharma programs and triage to a pharmacist when necessary
  • Place outbound phone calls to resolve routine and new issues with patients, doctors, and insurers
  • Document all call information and data discovery according to operating procedures
  • Utilize proper escalation channels to meet patient needs and resolve open issues
  • Research required information using available resources
  • Maintain confidentiality of patient and proprietary information
  • Perform tasks in a safe and compliant manner consistent with corporate policies and State and Federal laws
  • Work collaboratively and cross-functionally with management, the Missouri-based pharmacy, compliance, and engineering teams
Requirements:
  • High school diploma or GED required; Bachelor's degree strongly preferred
  • Customer service or inbound call center experience required
  • Appropriate industry experience necessary
  • Strong verbal and written communication skills
  • Sound technical skills, analytical ability, good judgment, and strong operational focus
  • A passion for providing top-notch patient care
  • Ability to work with peers in a team effort and cross-functionally
  • Strong technical aptitude and ability to learn complex new software
  • Full-time position, on-site in Pittsburgh
Location/Hours:
  • Full-time position, on-site in Pittsburgh (Robinson Township)
  • Must be open to work on weekday shifts 9-5, 10-6, or 11-7pm EST and rotating Saturday shift from 9-5

Blink Health is an equal opportunity employer and values diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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