Senior Technical Support Specialist

3 weeks ago


Santa Clara California, United States Palo Alto Networks Full time
Job Overview

At Palo Alto Networks, we're seeking a skilled Technical Support Engineer to join our team.

Key Responsibilities

* Provide technical support to customers and partners, ensuring timely resolution of issues
* Develop and maintain technical documentation, including Knowledge Base articles and technical bulletins
* Collaborate with cross-functional teams to drive product development and improve customer experience
* Travel to customer sites as needed to resolve critical issues
* Participate in on-call support rotations to ensure 24/7 coverage

What You'll Bring

* Strong technical expertise in network security and support
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and prioritize multiple tasks
* Strong analytical and troubleshooting skills

If you're passionate about delivering exceptional customer support and have a strong background in network security, we encourage you to apply.

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