Senior Technical Escalation Specialist

2 weeks ago


Santa Clara California, United States Palo Alto Networks Full time
Your Career

This is a highly visible, senior-level position on a small but growing team that requires out-of-the-box thinking and technical expertise. The ideal candidate has a mix of customer management and broad technical skills related to telecommunications equipment and internet traffic. A background in troubleshooting or designing modern networks, a good understanding of internet applications and protocols, and strong English language skills are essential for success in this role.

Your Impact

This Engineering Escalation role is positioned to intercept and assist or drive technical escalations that reach executive levels in engineering. Escalations of this type are critical and driven by account teams in the field. The successful candidate will engage with executive levels at customers, discussing situations, explaining root causes or progress, providing internal status updates, and addressing technical questions during customer interactions.

  • Santa Clara, California, United States Palo Alto Networks Full time

    About the RoleThis is a highly visible, senior-level position on a small but growing team that will benefit from out-of-the-box thinking and technical insight. The ideal candidate has a mix of customer management and broad and deep technical skills related to telecommunications equipment and Internet traffic.Key ResponsibilitiesIntercept and assist or drive...


  • Santa Clara, California, United States Palo Alto Networks Full time

    Job OverviewAs a Senior Technical Support Specialist at Palo Alto Networks, you will play a critical role in providing technical assistance to our valued customers. This is a Swing Shift Position working Monday through Friday, 12pm to 9pm PT.Key ResponsibilitiesProvide technical support to customers, partners, and Palo Alto Networks Tier 2 engineers through...


  • Santa Clara, California, United States Palo Alto Networks Full time

    About the RoleWe are seeking a highly skilled Principal Engineering Escalation Engineer to join our team at Palo Alto Networks. As a key member of our engineering team, you will be responsible for intercepting and assisting or driving technical escalations that come to the executive level in engineering.Key ResponsibilitiesIntercept and assist or drive...


  • Santa Clara, California, United States Palo Alto Networks Full time

    Job Title: Principal Engineering Escalation EngineerWe are seeking a highly skilled Principal Engineering Escalation Engineer to join our team at Palo Alto Networks. As a key member of our engineering team, you will be responsible for intercepting and assisting or driving technical escalations that come to the executive level in engineering.About the...


  • Santa Clara, California, United States Palo Alto Networks Full time

    Job Title: Principal Engineering Escalation EngineerAt Palo Alto Networks, we're committed to protecting our digital way of life. As a Principal Engineering Escalation Engineer, you'll play a critical role in shaping the future of cybersecurity.Your CareerThis is a highly visible, senior-level position on a small but growing team that requires out-of-the-box...


  • Santa Clara, United States Palo Alto Networks Full time

    This is a highly visible, senior level position on a small but growing team that will benefit from out of box thinking and technical insight. The ideal Principal Engineering Escalation Engineer has a mix and background of customer management and broa Engineer, Escalation, Principal, Technical Support, Internet, Escalations, Technology


  • Santa Clara, California, United States Palo Alto Networks Full time

    About the RoleWe are seeking a highly skilled Principal Engineering Escalation Engineer to join our team at Palo Alto Networks. As a key member of our engineering team, you will be responsible for intercepting and assisting or driving technical escalations that come to the executive level in engineering.Key ResponsibilitiesIntercept and assist or drive...


  • Santa Clara, California, United States ServiceNow Full time

    Unlock Performance Potential with ServiceNowAt ServiceNow, we're on a mission to make the world work for everyone. As a Senior Performance Support Consultant - Escalations Engineering, you'll play a critical role in helping our largest customers overcome their toughest performance and scalability challenges.What You'll Do:Partner with our customers and...


  • Santa Clara, California, United States Palo Alto Networks Full time

    Job DescriptionThis is a highly visible, senior-level position on a small but growing team that will benefit from out-of-the-box thinking and technical insight.The ideal candidate has a mix of customer management and broad and deep technical skills related to telecommunications equipment and Internet traffic.A background in troubleshooting or designing...


  • Santa Clara, California, United States Palo Alto Networks Full time

    Job DescriptionThis is a highly visible, senior-level position on a small but growing team that will benefit from out-of-the-box thinking and technical insight.The ideal candidate has a mix of customer management and broad and deep technical skills related to telecommunications equipment and Internet traffic.A background in troubleshooting or designing...


  • Santa Clara, California, United States Palo Alto Networks Full time

    Job OverviewAs a Senior Technical Support Specialist at Palo Alto Networks, you will play a critical role in providing technical assistance to our valued customers. This is a Swing Shift Position working Monday through Friday, 12pm to 9pm PT.Key ResponsibilitiesProvide technical support to customers, partners, and Palo Alto Networks Tier 2 engineers through...


  • Santa Clara, United States Palo Alto Networks Full time

    Our MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...


  • santa clara, United States Palo Alto Networks Full time

    Our MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...


  • Santa Clara, United States Palo Alto Networks Full time

    Our MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...


  • Santa Clara, California, United States ATR International Full time

    Senior Engineering TechnicianWe are seeking a highly skilled Senior Engineering Technician to join our team at ATR International.Key Responsibilities:Design and implement network infrastructure solutionsDevelop and maintain technical documentationCollaborate with cross-functional teams to resolve technical issuesProvide technical guidance and support to...


  • Irvine, California, United States TP-Link Systems Inc. Full time

    Job Title: Senior Business Product Technical Support SpecialistTP-Link Systems Inc. is seeking a highly skilled and experienced Technical Support Specialist to join our US-Based Business Technical Support team. As a key member of our team, you will be responsible for providing top-notch technical support to our SMB/Enterprise...


  • Santa Clara, California, United States ATR International Full time

    Senior Engineering TechnicianWe are seeking a highly skilled Senior Engineering Technician to join our team at ATR International.Key Responsibilities:Design and implement network systems and protocolsConduct testing and validation in lab environmentsInstall and troubleshoot hardware and softwareProvide technical support and guidance to team...


  • Santa Clara, California, United States Halo Industries, Inc. Full time

    About the RoleHalo Industries, Inc. is seeking an accomplished Senior Technical Program Manager to spearhead the development and deployment of our cutting-edge material slicing production tooling.Key ResponsibilitiesTranslate Strategic Objectives into Actionable Plans: Develop comprehensive program plans, establish program organization, allocate resources...


  • Santa Clara, California, United States ServiceNow Full time

    Job DescriptionAs a key member of the ServiceNow team, you will be responsible for leading our Technical Support Management efforts. This role requires a strong background in managing and exceeding key performance indicators (KPIs) and technical support metrics, including customer satisfaction, time to relief/resolution, and backlog reduction.Key...


  • Santa Clara, California, United States VARITE INC Full time

    Job Title: Senior Technical WriterVARITE INC is seeking a highly skilled Senior Technical Writer to join our team. As a Senior Technical Writer, you will be responsible for creating high-quality technical documentation for our products and services.Key Responsibilities:Translate complex technical information into clear and concise documentation for both...