Senior Technical Support Specialist

4 weeks ago


Santa Clara California, United States ServiceNow Full time
Job Overview

As a Support Engineer at ServiceNow, you will play a critical role in ensuring the success of our customers by providing timely and effective technical support.

Key Responsibilities
  • Resolve technical cases created by customers, utilizing your expertise in the ServiceNow software and platform.
  • Employ various diagnostic tools to isolate the root cause of issues and provide solutions.
  • Collaborate with cross-functional teams to resolve complex cases and provide input on process and product improvements.
  • Develop and maintain a deep understanding of the ServiceNow platform and its core functionalities.
Requirements
  • Excellent communication and problem-solving skills.
  • Ability to build trust and show empathy with customers.
  • Strong analytical and diagnostic skills.
  • Collaborative nature and flexibility.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • A chance to make a meaningful impact on our customers' success.


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