Claims Adjuster
4 days ago
We are seeking a highly skilled and experienced Claims Adjuster - Property Field to join our team at American Family Insurance. As a Claims Adjuster - Property Field, you will be responsible for handling homeowner property field claims, working closely with customers, and ensuring that claims are resolved efficiently and effectively.
Key Responsibilities- Investigate the origin and cause of claims by contacting relevant parties, including insureds, claimants, agents, attorneys, contractors, experts, and special investigation units.
- Identify complex issues and seek assistance as needed, handling claims on a good faith basis.
- Handle both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
- Conduct on-site inspections when necessary, evaluate damages, and handle claim negotiations with insureds, claimants, attorneys, and public adjusters.
- Respond to customer inquiries, make appropriate decisions, and close files as needed.
- Interpret and determine policies, leases, by-laws, declarations, articles, and contract coverages, and apply them to all parties for assigned losses.
- Proactively provide all parties with claim process and status, answer questions, or redirect to other areas.
- Demonstrated experience providing customer-focused solutions or service.
- Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
- Demonstrated experience handling moderately complex claims, or other equivalent experience.
- Experience with policies and endorsements related to casualty coverages, or other equivalent knowledge.
- Solid knowledge of each phase of the claim handling process, or other equivalent knowledge.
- Valid driver's license required, plus an acceptable driving record.
- Obtain state-specific property casualty claims licensing.
- Familiarity and experience with Xactimate.
We provide a comprehensive benefits package, including medical, dental, vision, and wellbeing benefits, a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays, and a paid time off program. We also offer a student loan repayment program and paid-family leave.
We are an equal opportunity employer and consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
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