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Customer Support Specialist for Long Term Care
2 months ago
Long Term Care Customer Service Representative
Job Category: Non Manager
Position Overview
The Long Term Care Customer Service Representative plays a vital role in ensuring customer satisfaction and support. This position involves:
- Addressing customer inquiries through various communication channels including phone, mail, fax, and email regarding policy details, claims, billing, and benefit adjustments.
- Delivering exceptional service to clients and business partners in a courteous, efficient, and timely manner.
- Documenting, investigating, interpreting, and responding to questions from both internal and external stakeholders.
- Possessing comprehensive knowledge of Customer Service practices, including benefit analysis, processing protocols, and interpersonal skills.
- Effectively resolving customer inquiries with accuracy and efficiency.
- Identifying and addressing issues that may affect the customer experience.
- Building strong internal relationships to enhance communication and teamwork.
- Upholding a high standard of customer confidentiality.
Essential Qualifications
- High School diploma or equivalent; prior customer service experience is advantageous.
- Must acquire an Accident & Health Insurance agent license within a specified timeframe.
- Proficient in multitasking, with strong computer skills and effective communication abilities.
Work Environment
- This role is performed in a standard office setting.
- Ability to utilize a headset is required.
- Must be capable of remaining seated at a desk for extended durations.
