Payment Center Representative

7 days ago


Watertown, New York, United States Freeway Insurance Services America LLC Full time
Job Summary

We are seeking a highly motivated and bilingual Customer Service Representative to join our team at Freeway Insurance Services America LLC. As a Payment Center Representative, you will be the primary point of contact for customers, providing exceptional service and support.

Key Responsibilities
  • Process customer monthly payments in a timely and accurate manner.
  • Manage high volumes of inbound calls, responding to customer inquiries and resolving issues in a professional and courteous manner.
  • Engage in active listening with callers, confirming or clarifying information and diffusing any customer concerns as needed.
  • Build and maintain strong relationships with customers, providing personalized support and service.
  • Complete mail sorting tasks and other administrative duties as required.
Requirements
  • Bilingual in English and Spanish (preferred).
  • Previous sales or customer service experience.
  • High School Diploma or equivalent.
  • Excellent written and verbal communication skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Ambitious professional motivated by opportunities for advancement.
What We Offer
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401K plan with company-matched contributions.
  • A recognition culture that rewards and celebrates individual and team achievements.
  • A comprehensive employee assistance program, providing confidential support and resources.
  • Access to disability, hospital indemnity, health advocate program, universal life, critical illness, and accident insurance plans.
About Us

Freeway Insurance Services America LLC is a leading provider of insurance services, with a strong commitment to customer satisfaction and employee development. We are a dynamic and growing company, with opportunities for advancement and professional growth.



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