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Patient Engagement Coordinator
2 months ago
Job Type:
Full-time
Position Overview:
The Patient Engagement Coordinator serves as the primary liaison for the organization, providing telephonic, written, and in-person engagement services aimed at enhancing program participation for individuals seeking or receiving Mental Health and/or Substance Abuse services at Credo Community Center. This role is essential in assisting clients to overcome obstacles to treatment, encouraging their involvement in health initiatives, and offering support throughout their journey.
Work Schedule:
40 hours per week, including one Saturday shift per month and one closing shift per week.
Key Responsibilities:
- Facilitate patient check-in/out processes, verify insurance details, collect payments, schedule appointments, and monitor incoming patients for necessary health screenings.
- Establish and nurture professional relationships with individuals seeking services or current clients to enhance treatment engagement and retention.
- Proactively engage, coach, and motivate individuals through initial phone interactions or open access processes to boost retention and success rates.
- Act as the first point of contact for clients, addressing barriers and connecting them to appropriate services.
- Prioritize patient interactions based on risk assessments and engage accordingly.
- Utilize face-to-face communication skills to address situations, employing listening and de-escalation techniques to achieve mutually agreeable outcomes.
- Accurately set up clinical records to initiate services, including demographic, insurance, billing, and basic health information.
- Perform clerical duties, including answering phone calls and processing fax orders from external sources, directing them to the appropriate programs or staff.
- Welcome and assess patients upon check-in to ensure quality care and appropriate routing of their needs.
- Maintain a professional atmosphere in waiting areas by recognizing and addressing situations requiring individual attention.
- Exercise problem-solving skills and best practices in managing provider schedules.
- Ensure compliance with all confidentiality protocols and maintain clinical documentation in accordance with relevant regulations.
- Participate in staff meetings, in-service training, and professional development opportunities as assigned.
- Maintain a positive, respectful demeanor, demonstrating strong organizational skills and a commitment to meeting objectives in a timely manner.
- Communicate effectively within the agency regarding changes and conflicts.
- Collaborate with supervisors to engage in cross-training with other staff members.
Minimum of one (1) year of relevant experience in providing medical, mental health, or substance abuse services to individuals with chronic conditions or severe mental illness, or one (1) year of experience in a medical office setting, or an Associate's degree in Human Services or a related field is preferred.
Additionally, candidates should possess:
- Strong ability to engage and facilitate positive client involvement in services.
- Capability to manage stress and resolve issues using sound judgment when addressing patient concerns.
- Excellent multitasking and problem-solving skills, along with strong communication, interpersonal, organizational, writing, and computer skills.
- Demonstrated commitment to providing friendly, courteous, and helpful service.
- Support for a Person-Centered Approach to Care.
Must possess a valid Driver's License as per organizational policies. Adherence to all confidentiality, security, and client rights regulations is mandatory. Current certifications and/or training as required by state law and agency regulations must be maintained to uphold professional licensing standards.
