Healthcare Customer Service Specialist
2 weeks ago
Full-time
POSITION SUMMARY:
The Healthcare Customer Service Specialist collaborates with fellow team members, including Patient Service Representatives, Financial Staff, and Practice Managers, to facilitate efficient patient operations within the healthcare facility on a daily basis.
This role involves acting as the primary point of contact for patients, managing appointment scheduling, processing patient check-ins and check-outs, collecting co-payments, sliding scale fees, and outstanding balances, as well as assisting patients with their insurance and payment obligations. Responsibilities also include handling phone inquiries and directing questions as necessary.
QUALIFICATIONS:
Possesses a degree or certification in office management, business administration, or a related discipline. Relevant experience may be considered in lieu of formal education. Must demonstrate exceptional interpersonal and verbal communication abilities. Familiarity with medical and dental terminology is essential. Proficient typing skills and computer literacy are required. Attention to detail and strong problem-solving capabilities are necessary.
Exhibits a positive demeanor and high energy, is a quick learner, adaptable to changes, and demonstrates resourcefulness and proactivity in identifying and addressing issues.
BENEFITS:
Comprehensive health, dental, and vision coverage, agency-sponsored voluntary life insurance, 403b plan available upon hire, and generous vacation and sick leave (accrual begins immediately upon hire).
NORTH COUNTRY FAMILY HEALTH CENTER is an equal opportunity employer.
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