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Insurance Customer Service Representative

2 months ago

Decorah Iowa, United States AssuredPartners Full time
About the Role

We are seeking a highly skilled and motivated Insurance Customer Service Representative to join our team at AssuredPartners. As a key member of our client services team, you will play a critical role in delivering exceptional solutions to our growing client base.

Key Responsibilities
  • Assist with change requests, follow up with carriers as needed, review endorsements for accuracy, and enter client information into system applications and rate lines of coverage as needed.
  • Provide administrative support in the form of front desk coverage and other duties.
  • Enter accurate client information into agency management system and exports data as needed.
  • Partner to create, maintain, and issue evidence of property insurance, auto and boat identification cards.
  • Process final cancellations, renewals, endorsements, acknowledgements, non-pays, reinstatements, and cancellations.
  • Manage assorted administrative tasks related to account maintenance, as required. Maintain carrier updates and bulletins.
  • Actively engage in learning; study industry trends. Seeks out self-directed learning to increase industry knowledge.
What We Offer
  • Competitive base salary
  • Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days
  • Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options
  • Company match 401(k) plan – 50% up to 6%
  • Support of your fitness wellness goals We offer up to 75% off at over 11,000 gyms and fitness centers
  • Opportunity to prioritize your mental health with 24/7 access to licensed therapists
  • Pet benefits & discounts
  • Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout AssuredPartners
Requirements
  • Desire to learn & grow with us
  • Strong organization and written/verbal communication skills
  • Efficient prioritization and time management skills
  • Demonstrated customer service focus
  • Proficient in Microsoft Office or similar systems, including spreadsheets, email, word processing, and presentation software