Associate Director of Evaluation

1 week ago

Boston, Massachusetts, United States More Than Words Full time
About the Role

More Than Words (MTW) is a nonprofit social enterprise that empowers youth, ages 16-24, who are in the foster care system, court involved, homeless, or out of school to take charge of their lives by taking charge of a business.

We are seeking a highly motivated and detail-oriented Associate Director of Evaluation to be an internal and external champion of the MTW model. This position requires an individual with program evaluation experience, a deep understanding of how data can make non-profit practice more efficient and effective, and a commitment to supporting ongoing organizational learning.

Key Responsibilities
  • Facilitate cyclical meetings for MTW departments to review their progress toward goals and make meaning of their data.
  • Schedule and facilitate regular meetings with the staff and leadership of every non-administrative MTW department to review their KPIs, interpret their data, and identify questions for deeper-dive analysis.
  • Proactively analyze MTW's data, lifting-up trends or patterns of interest for the teams to review and interpret.
  • Complete 'deep dive' analysis that helps MTW make data-informed decisions when the organization is at a strategy crossroads.
  • At meetings, grapple with staff and leadership to identify the evaluation questions whose answers will inform programming strategy.
  • Generate and present actionable information, combining quantitative and qualitative data from internal and external sources.
  • Make evaluation results accessible and engaging to different stakeholders, incl. tailoring what is presented / how it's presented based on who is in the audience.
  • Facilitate 'so what' conversations to push MTW to implement changes based on lessons learned from data.
  • Gather youth feedback to meaningfully inform strategic decisions.
  • Identify opportunities where youth feedback would help meaningfully inform a decision or strategy.
  • Collect, analyze, and present youth feedback from structured interviews, focus groups, and surveys.
  • Provide data to meet the needs of cyclical and ad-hoc external data reporting.
Requirements
  • 2-5 years of experience implementing program evaluation in a non-profit setting.
  • Bachelor's Degree or equivalent experience with applying evaluation, research methods, or statistics in a business or non-profit setting.
  • Intermediate to advanced use of Microsoft Excel, Word, and Powerpoint.
  • Experience administering Customer Relationship Management platforms (Salesforce strongly preferred).
  • Intermediate experience with data analysis or business intelligence programs (Power BI strongly preferred; Tableau, SAP, or other platforms acceptable).
Additional Details

The staff- and youth-facing aspects of the role require that the Evaluation Manager work physically on-site at MTW's Boston and Waltham locations a minimum of three days per week.

Occasionally, in service of gathering feedback from youth who are in secondary school during daytime hours (High School/HiSET), the person in this role will need to work later hours (up to 8:00 pm).

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