Operations Director

2 days ago


Columbia, Maryland, United States NGT Corporation – a Master Franchisee of the COVERALL® brand Full time
Operations Manager Job Description

We are seeking a highly skilled and experienced Operations Manager to join our team at NGT Corporation – a Master Franchisee of the COVERALL® brand. As an Operations Manager, you will be responsible for overseeing the operational department, managing account relationships, and providing exceptional customer service.

Key Responsibilities:
  • Lead the operational department, ensuring seamless communication with customers and franchisees.
  • Conduct daily meetings with team members to review tickets and plan for the day.
  • Audit paperwork and ensure compliance with company policies.
  • Develop and deliver training programs for new employees and franchisees.
  • Provide support to the operational team, addressing escalations and ensuring customer satisfaction.
  • Perform physical tasks, such as loading equipment onto trucks.
Requirements:
  • Proven experience in account management and customer service.
  • Excellent written and verbal communication skills.
  • Strong training and problem-solving abilities.
  • Proficiency in computer software and Microsoft Office Suite.
  • Ability to lift 50 pounds and possess a valid driver's license.

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and results-driven individual, we encourage you to apply for this exciting opportunity.



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