Heavy Equipment Service Specialist

2 weeks ago

San Antonio, Texas, United States Holt CAT Full time
Heavy Equipment Service Specialist

Holt CAT stands as the premier Caterpillar dealership for heavy machinery in the United States. We are currently seeking a full-time Heavy Equipment Service Specialist to join our team.

This role entails delivering direct customer support at various locations, focusing on the inspection, diagnosis, and repair of diesel-powered heavy machinery and associated components, adhering to established protocols and standards.

What does HOLT provide?
A competitive salary, upfront paid time off, 401k matching along with a profit-sharing program, comprehensive health benefits, educational reimbursement, wellness incentives, gym discounts, and an exceptional employee development initiative aimed at enhancing your skills and preparing you for future career advancements at HOLT. Additionally, a Sign-On Bonus of up to $5,000 is available for qualified candidates.

Qualifications and Experience:
  • A minimum of two years of experience in diesel-powered heavy machinery repair in a field setting is preferred.
  • MSHA certification is a plus.
  • Air conditioning certification is advantageous.
  • Crane/Rigger certifications are desirable.
  • A high school diploma or equivalent is preferred.
  • Graduation from a diesel technology program is favored.
Additional Requirements:
  • A valid Driver's license is mandatory.
  • Ability to secure a valid Commercial Driver's License (CDL) with an acceptable driving record.
  • Possession of all necessary mechanic hand and pneumatic tools (metric/standard) is required.
  • Willingness to travel, including potential overnight stays.
Key Responsibilities:
  • Adhere to safety protocols at all times and comply with all company policies and standards.
  • Conduct minor repairs and troubleshooting offsite with minimal oversight.
  • Diagnose equipment malfunctions and failures with minimal supervision.
  • Remove and install parts, as well as disassemble and reassemble basic components.
  • Test, adjust, and confirm the proper functioning of all repairs and modifications.
  • Complete all job-related documentation, including service reports, parts orders, and customer records; access necessary databases to fulfill job requirements.
  • Operate equipment and vehicles, ensuring possession of all required licenses and certifications.
  • Maintain service vehicle inspection records, daily logs, and adhere to Department of Transportation requirements.
  • Follow contamination control and HAZMAT regulations.
  • Keep all company tools, equipment, and vehicles in good, clean, and operational condition.
  • Communicate job status to supervisors and customers as necessary.
  • Complete assigned tasks to meet flat rate time and rework standards.
  • Work overtime as needed based on workload and customer demands.
  • Finish all assigned Technician Training Path courses and safety training promptly and proficiently.
  • Exhibit professionalism with both internal and external customers, including personal appearance; may serve as a mentor to junior Technicians.
  • Maintain regular and punctual attendance.
  • Perform other duties as assigned.
Knowledge, Skills, and Abilities:
  • Understanding of safe work practices and procedures.
  • Basic knowledge of tools and equipment, including their design, usage, repair, and maintenance.
  • Fundamental understanding of hydraulics, transmissions, engines, undercarriage, and electrical systems.
  • Proficiency with current software and hardware, along with basic knowledge of machine electronic systems.
  • Exceptional customer service skills.
  • Basic diagnostic and troubleshooting abilities.
  • Planning and organizational skills to prioritize and manage work activities efficiently.
  • Operational skills for equipment or systems.
  • Equipment selection skills to determine the appropriate tools and equipment for tasks.
  • Effective communication skills, both verbal and written.
  • Ability to operate cranes and forklifts, and obtain necessary certifications/licenses.
  • Capability to meet deadlines and work in fast-paced environments.
  • Proficiency in using hand tools, power tools, pneumatic tools, and equipment for mechanical repairs.
  • Ability to perform precise movements with hands to manipulate or assemble small objects.
Physical Requirements:
  • Must be capable of moving objects and using abdominal and lower back muscles for support over extended periods.
  • Frequently handle materials or equipment weighing up to 80 pounds.
  • Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina.
  • Ability to ascend and descend using both hands and feet, including climbing ladders and equipment.
  • Must maneuver safely and work underneath machinery.
  • Regularly respond to visual, auditory, and other signals, including alarms and instructions, and visually inspect work.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or discriminate against employees or applicants based on inquiries regarding pay or discussions about compensation.

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