Front Desk Representative

1 week ago

Indianapolis, Indiana, United States Indiana University Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Representative to join our team at the Indiana University School of Dentistry. As a key member of our health services team, you will be responsible for providing exceptional patient care and administrative support.

Key Responsibilities:
  • Provide patient check-in and check-out services, ensuring accurate and complete patient information
  • Receive payments, confirm insurance eligibility, and enter billing data
  • Coordinate scheduling of patient appointments to ensure effective treatment and patient care
  • Assist with patient inquiries, including walk-in patients, scheduling clinic appointments, and follow-ups
  • Serve as a resource for clinical protocols and payment/billing information for patients
  • Assist in emergency or problem situations and provide back-up support for clinical office staff as needed
  • Maintain office supplies and perform other administrative duties as required
  • Assist in the maintenance and organization of patient medical records
  • Reconcile and analyze reports for rebilling and finalizing daily logs
Requirements:
  • High school diploma or equivalent required
  • 6 months of related experience preferred
  • Proficient communication skills and ability to maintain a high degree of professionalism
  • Demonstrated time management and priority setting skills
  • Commitment to quality and flexibility to work in a fast-paced environment
Benefits:

As a member of the Indiana University team, you will enjoy a comprehensive benefits package, including medical insurance, dental insurance, health savings account, life insurance, and retirement plan options. You will also have access to tuition benefits, paid holidays, and generous paid time off.

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications.

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