Business Service Representative
4 days ago
**Job Summary**
Capfed is seeking a highly skilled Business Service Representative to join our team. As a Business Service Representative, you will be responsible for providing exceptional customer service to business and commercial customers.
**Key Responsibilities**
* Respond to incoming calls and emails from business and commercial customers, providing timely and accurate support for their banking products and services.
* Perform teller functions, including transferring funds, stopping payments, and processing loan payments, to ensure customer needs are met in a polite and friendly manner.
* Identify opportunities to offer business and commercial customers additional products and services, and make referrals to Business Bankers as necessary.
* Collaborate with other departments and branches to fulfill customer requests and provide support as needed.
* Participate in proactive team efforts to achieve departmental and company goals.
**Requirements**
* One to three years of similar or related experience, including preparatory experience.
* High school diploma or equivalent required.
* Strong communication and interpersonal skills, with the ability to build trust and rapport with customers and colleagues.
**What We Offer**
* A dynamic and supportive work environment.
* Opportunities for professional growth and development.
* A competitive compensation and benefits package.
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