Automotive Service Advisor

4 weeks ago


New Baltimore, Michigan, United States Sterling Car Care Full time

At Sterling Car Care, we're passionate about delivering exceptional customer experiences. As an Automotive Service Advisor, you'll play a vital role in bridging the gap between our valued customers and our expert technicians. Your primary objective will be to provide personalized service, ensuring a seamless experience from start to finish.

**Key Responsibilities:**

* Engage with customers to understand their automotive needs and provide tailored recommendations.
* Prepare accurate estimates and maintain transparency throughout the service process.
* Coordinate and schedule appointments, ensuring efficient workflow in the shop.
* Explain repair and maintenance services clearly, helping customers make informed decisions.
* Follow up with customers post-service to ensure their satisfaction and address any concerns.
* Stay up-to-date with product knowledge and service offerings to provide the best advice.

**Requirements:**

* Exceptional communication and interpersonal skills with a knack for building rapport.
* Strong organizational and multitasking abilities to handle a busy environment.
* Basic understanding of automotive concepts; a passion for cars and repairs is a must.
* Proficient with computer systems and management software.
* A positive attitude and a commitment to delivering outstanding customer service.

**Benefits:**

* 5 Days Per Week
* No Weekends
* No late nights
* Health Care Plan (Medical, Dental & Vision)
* Retirement Plan (IRA)
* Life Insurance (Basic, Voluntary & AD&D)
* Paid Time Off (Vacation, Sick & Public Holidays)
* Short Term & Long Term Disability
* Training & Development
* Wellness Resources



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