Hotel Night Auditor

1 day ago

Blue Bell, Pennsylvania, United States Normandy Farm Hotel & Conference Center Full time
Job Description

Normandy Farm Hotel & Conference Center is seeking a highly skilled and detail-oriented Night Auditor to join our team. As a Night Auditor, you will be responsible for ensuring the accuracy of all financial information, gathering all necessary paperwork, and completing the audit. This includes checking in guests, handling their requests, and taking reservations. You will also be responsible for verifying that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary, and that they have been correctly posted and allocated into the Property Management System (PMS).

Responsibilities:

  • Audit and balance reports from the day shifts.
  • Schedule guest wake-up calls and reservations for the following day.
  • Verify that all EOD work has been performed by other departments.
  • Respond to guest inquiries, concerns, and complaints as needed.
  • Answer phones and place reservations.
  • Run EOD computer functions so they are complete by the end of the shift.
  • Prepare guest bills for next-day checkouts and process reservation cards.
  • Balance cash drawers and record receipts.
  • Facilitate the deposit of guests' valuables in the hotel safe.
  • Post room charges and taxes to guest accounts.
  • Process guest charges voucher and credit card vouchers.
  • Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
  • Transfer charges and deposits to master accounts.
  • Check to see that all charges are assigned to the appropriate departments.
  • Verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated into PMS system.
  • Verify that all charges posted from the POS Software, SPA software had reached the correct guest folios and not missing.
  • Prints up and files reservations for the next business day.
  • Verifies all account postings and balances.
  • Verifies that room rates are correct and posts those rates to guest accounts.
  • Monitors the status of coupons, discount, and other promotional programs.
  • Can function as a front desk agent especially in terms of check-in and check-out procedures.
  • Tracks room revenues, occupancy percentages, and other front office statistics.
  • Prepares a summary of cash, check, and credit card activities.
  • Summarizes results of operations for management.
  • Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.
  • Prepare of End of day procedure.
  • Follow the End of Day / Night Audit Checklist
  • Must have complete knowledge of emergency procedures.
  • Performs wake-up calls.
  • Run end of day process in property management software (PMS).
  • Understand principles of auditing, balancing, and closing out accounts.
  • Knows how to operate PMS, and other front office equipment's.
  • Respond to guest needs, special requests and complaints and alert the appropriate manager as needed.
  • Perform nightly balancing of in-room video and long-distance telephone services.
  • Understand and know how to perform check-in and check-out procedures.

Requirements:

  • Must be at least 18 years old.
  • High School Diploma or equivalent.
  • Two years of front desk experience.
  • Two years of previous experience as a Front Desk Agent.
  • Night Auditing experience (preferred)
  • Must be able to pass a pre-employment background and drug screen
  • Must be legally authorized to work in the United States
  • Possess a basic knowledge of excellent service standards as well as etiquette.
  • Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
  • Mandatory compliance with all safety regulations, procedures, policies, and rules.
  • Regular and predictable attendance.
  • Arrives punctually in full uniform with a neat & professional appearance at all times.
  • Requires standing for extended periods, walking, pushing, carrying, bending, reaching, stooping, kneeling, or crouching.
  • Able to lift up to 25 pounds without assistance and in excess of 50 pounds with assistance.
  • Must be able to multitask several different actions at once.

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