Digital Operations Center Analyst

4 weeks ago

San Jose, California, United States Insight Global Full time

As a Digital Operations Center Analyst, you will play a critical role in monitoring and maintaining the operational integrity of our technology environments.

This position requires a proactive individual with hands-on experience in monitoring complex technology ecosystems, identifying emerging incidents, and escalating issues to the appropriate teams.

You will be part of a global team, operating in a "Follow the Sun" model to ensure 24/7 watch operations and seamless operations across all company products and corporate IT infrastructure.

This position requires shift work to ensure 24/7 coverage of the DOC.

Key Responsibilities:

  • Utilize a suite of internal dashboards to monitor key indicators such as support ticket volumes, IT infrastructure performance, and product/sensor health metrics.
  • Swiftly identify and validate anomalies or incidents, determining whether they are indicative of underlying issues or expected behavior.
  • Collaborate with site reliability engineering teams to accurately assess and escalate complex incidents.
  • Act as central point of contact for technology incidents, using tools such as Pager Duty and Alert Media to escalate issues to the relevant teams.
  • Maintain clear and effective communication with internal stakeholders, providing updates on ongoing incidents and their resolutions.
  • Keep detailed records of incidents, actions taken, and resolutions.
  • Contribute to post-incident reviews and continuous improvement initiatives by providing insights and recommendations based on incident data.

Requirements:

  • Minimum of 5+ years of experience in a Network Operations Center (NOC), Security Operations Center (SOC), or Incident Management Operations Center (IMOC) with hands-on experience in monitoring and incident management.
  • Strong understanding of IT infrastructure, including networks, servers, email systems, VPNs, and cybersecurity tools.
  • Excellent analytical and problem-solving skills, with the ability to quickly assess situations and determine the best course of action.
  • Strong verbal and written communication skills, with the ability to effectively convey complex information to both technical and non-technical audiences.
  • Ability to work collaboratively in a fast-paced, global environment.

About Insight Global:

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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