Switchboard Business Support Specialist PT Nights
3 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Switchboard Business Support Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service, answering incoming calls, and responding to customer inquiries in a timely and professional manner.
Key Responsibilities:
- Answer and respond to incoming calls in a timely and professional manner
- Provide exceptional customer service and respond to customer inquiries
- Work collaboratively with other team members to ensure seamless communication and customer satisfaction
- Develop and maintain a thorough knowledge of our products and services to effectively respond to customer inquiries
- Identify and resolve customer complaints in a timely and professional manner
- Maintain accurate records of customer interactions and resolve any discrepancies
- Participate in ongoing training and development to stay up-to-date on industry trends and best practices
Requirements:
- High school diploma or equivalent required
- Previous experience in customer service or a related field preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong problem-solving and analytical skills
- Ability to maintain confidentiality and handle sensitive information
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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