Technical Support Infrastructure Analyst

2 weeks ago

Arlington, Virginia, United States JobRialto Full time
Job Title: Technical Support Infra Design Analyst

We are seeking a skilled Technical Support Infra Design Analyst to provide expert technical support to end users for hardware, software, and network issues.

Key Responsibilities:
  • Provide advanced technical support for hardware, software, and network issues, including troubleshooting and resolving complex technical problems.
  • Manage user accounts and permissions in Azure Active Directory/Entra ID and other relevant systems.
  • Deploy, configure, and update software applications and operating systems on end-user devices, ensuring compliance with software licensing agreements and organizational policies.
  • Perform routine maintenance and updates on end-user hardware and software, coordinating with vendors for hardware repairs and replacements.
  • Create and maintain technical documentation, user guides, and knowledge base articles, providing training and guidance to end users on the effective use of technology and software.
  • Provide exceptional customer service and support to end users, communicating effectively to understand user needs and provide timely solutions.
Requirements:
  • Minimum of 3 years of experience in end-user computing or IT support roles.
  • Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise applications.
  • Experience with Active Directory, group policy management, and network troubleshooting.
  • Experience with Microsoft Intune and AutoPilot.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Familiarity with IT service management (ITSM) frameworks (e.g., ITIL).
  • Excellent documentation skills with attention to detail and accuracy.
  • Ability to work independently and collaboratively.
  • Relevant certifications are an advantage.
Education:

Bachelor's Degree

  • Technical Support Infrastructure Specialist

    4 weeks ago

    Arlington, Virginia, United States JobRialto Full time

    Job Title: Technical Support Infra Design AnalystWe are seeking a skilled Technical Support Infra Design Analyst to provide advanced technical support to end users for hardware, software, and network issues. In this role, you will troubleshoot and resolve complex technical issues related to desktops, laptops, mobile devices, and peripheral equipment.Key...

  • Technical Support Infrastructure Specialist

    2 weeks ago

    Arlington, Virginia, United States United Software Group Full time

    Job Overview We are seeking a skilled Technical Support Infrastructure Specialist to provide advanced technical support to end users for hardware, software, and network issues. The ideal candidate will have a strong background in IT support and a passion for delivering exceptional customer service. Key Responsibilities Provide advanced technical support to...

  • Technical Support Analyst

    3 weeks ago

    Arlington, Virginia, United States Zachary Piper Full time

    Zachary Piper Solutions is seeking a skilled professional to join our team as a Help Desk Analyst. This is a 100% on-site opportunity located in Arlington, VA.Key Responsibilities:Provide Tier I/II support and manage tickets for Active Directory, Windows 10, Cisco, and mobile devices.Solve system queries, requests, incidents, software setup, printer support,...

  • Technical Business Analyst

    2 months ago

    Arlington, Virginia, United States CAE Full time

    About the RoleWe are seeking a highly skilled Technical Business Analyst to join our team at CAE. As a Technical Business Analyst, you will play a critical role in supporting the development and implementation of our flight operations solutions.Key ResponsibilitiesProvide on-site technical support to our customersMake recommendations to customers on...

  • Technical Support Infrastructure Design Specialist

    4 days ago

    Arlington, Virginia, United States JobRialto Full time

    Job SummaryWe are seeking a highly skilled Technical Support Infrastructure Design Specialist to provide advanced technical support to end users for hardware, software, and network issues.In this role, you will troubleshoot and resolve complex technical issues related to desktops, laptops, mobile devices, and peripheral equipment.You will also assist with...

  • Naval Infrastructure Data Analyst

    4 days ago

    Arlington, Virginia, United States TQI Solutions, Inc. Full time

    We are seeking a proactive and visionary Data Analyst to drive impactful solutions for our clients at TQI Solutions, Inc.The ideal candidate will have experience using Python and SQL to run queries and perform statistical and advanced analytics within Databricks.This role involves translating functional and user requirements into technical specifications and...

  • IT Infrastructure Support Manager

    4 days ago

    Arlington, Virginia, United States General Dynamics Information Technology Full time

    Job Title: IT Infrastructure Support ManagerJob Summary:The IT Infrastructure Support Manager will be responsible for delivering support for the management and operations of the U.S. Department of State (DOS), Bureau of Population, Refugees, and Migration (PRM) Refugee Processing Center (RPC) Operations. This includes components of overseas and domestic...

  • Business Analyst

    2 weeks ago

    Arlington, Virginia, United States Edgesource Full time

    Job Summary:We are seeking a skilled Business Analyst to join our team in support of the Department of Homeland Security (DHS), Cybersecurity and Infrastructure Security Agency (CISA), Stakeholder Engagement Division. The ideal candidate will have a strong background in business analysis, cybersecurity, and stakeholder engagement.Key Responsibilities:*...

  • IT Infrastructure Support Manager

    4 days ago

    Arlington, Virginia, United States General Dynamics Information Technology Full time

    Job Title: IT Infrastructure Support ManagerJob Summary:We are seeking an experienced IT Infrastructure Support Manager to join our team at General Dynamics Information Technology. The successful candidate will be responsible for delivering support for the management and operations of our IT infrastructure, including components of overseas and domestic...

  • Critical Infrastructure Security and Resilience Analyst, High Level Clearance

    1 week ago

    Arlington, Virginia, United States ICF International, Inc. Full time

    Job Summary:ICF International, Inc. is seeking an experienced Critical Infrastructure Security and Resilience Analyst to support a Department of Homeland Security (DHS) program. The ideal candidate will have a strong background in critical infrastructure systems, operations, dependencies, and interdependencies of one or more of the 16 critical infrastructure...

  • Senior Technical Support Specialist

    5 days ago

    Arlington, Virginia, United States CAPITOL BRIDGE, LLC Full time

    Capitol Bridge, LLC is seeking a highly skilled Senior Help Desk Operator to support an important government project.This role requires a deep understanding of the organization's IT infrastructure, applications, and user needs.The ideal candidate will have nine years of overall experience, including six years as a customer support services operator/analyst.A...

  • Critical Infrastructure Security and Resilience Analyst, High Level Clearance

    1 week ago

    Arlington, Virginia, United States ICF Full time

    Job SummaryICF is seeking an experienced Critical Infrastructure Security and Resilience Analyst to support a Department of Homeland Security (DHS) program. The ideal candidate will have a strong background in critical infrastructure systems, operations, dependencies, and interdependencies, as well as experience in risk identification, analysis, and...

  • Cyber Infrastructure Support

    3 weeks ago

    Arlington, Virginia, United States Leidos Full time

    Job Title:Cyber Infrastructure SupportJob Summary:Leidos is seeking a highly skilled Cyber Infrastructure Support to join our team in Arlington, VA. As a key member of our team, you will be responsible for maintaining, upgrading, and managing software, hardware, and networks to ensure the smooth operation of our technology infrastructure.Key...

  • Technical Business Analyst

    2 weeks ago

    Arlington, Virginia, United States CAE Full time

    Job Title: Technical Business AnalystCAE is seeking a highly skilled Technical Business Analyst to join our team. As a Technical Business Analyst, you will play a critical role in supporting the development and implementation of our flight operations software.Key Responsibilities:Provide technical support to customers and internal stakeholdersDevelop and...

  • Technical Business Analyst

    1 month ago

    Arlington, Virginia, United States CAE Full time

    Role and ResponsibilitiesCAE Flight Operations Solutions is a leading digital platform trusted by top airlines and business aviation companies to optimize their operations. Our platform supports over 50 million flights and 200,000 crew members annually, backed by a global team and unparalleled expertise.We offer a comprehensive portfolio of products and a...

  • Technical Support Specialist

    1 week ago

    Arlington, Virginia, United States Privia Health Full time

    Job Title: Technical Support AnalystJob Summary:Privia Health is seeking a highly skilled Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for delivering comprehensive hardware, software, and systems support to our customers.Key Responsibilities:Provide technical assistance and troubleshooting across a broad...

  • Senior Technical Business Analyst

    1 month ago

    Arlington, Virginia, United States CAE Full time

    Job Title: Technical Business AnalystCAE is seeking a highly skilled Technical Business Analyst to join our team. As a Technical Business Analyst, you will play a critical role in supporting the development and implementation of business solutions.Key Responsibilities:Provide technical support to business stakeholdersDevelop and maintain business...

  • Physical Scientist Futures Strategy and Policy Analyst

    2 weeks ago

    Arlington, Virginia, United States Cybersecurity and Infrastructure Security Agency Full time

    About the RoleWe are seeking a highly skilled Physical Scientist to join our team as a Futures Strategy and Policy Analyst. In this role, you will be responsible for applying futures and strategic foresight methods to evaluate future technologies and policies, reviewing and analyzing data to assess systemic conditions impacting critical infrastructure...

  • Cyber Infrastructure Support

    2 weeks ago

    Arlington, Virginia, United States Leidos Full time

    Job DescriptionLeidos is seeking a highly skilled Cyber Infrastructure Support to join our team in Arlington, VA. As a key member of our IT team, you will be responsible for maintaining, upgrading, and managing software, hardware, and networks to ensure the smooth operation of our technology infrastructure. Key ResponsibilitiesDesign, evaluate, maintain, and...

  • Technical Support Specialist

    2 weeks ago

    Arlington, Virginia, United States freedom_partners_shared_services Full time

    Job Title: End User Support AnalystFreedom Partners Shared Services is seeking a skilled End User Support Analyst to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients, ensuring they have the best tools and technology to achieve their missions.Responsibilities:Provide technical...