Technical Support Specialist

2 days ago


Arlington, Virginia, United States freedom_partners_shared_services Full time
Job Title: End User Support Analyst

Freedom Partners Shared Services is seeking a skilled End User Support Analyst to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients, ensuring they have the best tools and technology to achieve their missions.

Responsibilities:
  • Provide technical support for end-user devices, including Windows and Mac PCs, iPhones, and iPads.
  • Diagnose and troubleshoot technical problems throughout our clients' office suite.
  • Resolve service desk tickets in a timely and high-quality manner.
  • Develop and maintain internal ticket and request systems.
  • Analyze customer issues and escalate to senior engineers as needed.
  • Install, configure, and upgrade computer hardware and software.
  • Research and implement best practices to improve services while lowering costs and increasing customer focus and efficiency.
  • Assist with meetings and events, providing real-time dedicated support to solve problems as they arise.
  • Work with external technology engineers to resolve problems and improve services.
  • Conduct technical training and product updates to customers.
Requirements:
  • 3+ years of experience with technical platforms.
  • Technical degree preferred but not required.
  • Experience with configuring and troubleshooting Windows 7, MS Office, and Outlook problems.
  • Strong analytical and organizational skills.
  • Proven ability to thrive in a customer-facing role.
  • Familiarity with training tools, technology, and methodologies.
  • Strong communication and interpersonal skills.
  • Willingness to learn new technologies quickly and take on new challenges.
Our Environment:
  • Office 365, OneDrive, Skype for Business, SharePoint Online.
  • Windows 7/10, Macs, iPhones, and iPads.
  • SolarWinds, McAfee AV and Encryption, Tanium patching, and Forcepoint Web Security.


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