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Technical Business Analyst

2 months ago

Arlington, Virginia, United States CAE Full time
Role and Responsibilities

CAE Flight Operations Solutions is a leading digital platform trusted by top airlines and business aviation companies to optimize their operations. Our platform supports over 50 million flights and 200,000 crew members annually, backed by a global team and unparalleled expertise.

We offer a comprehensive portfolio of products and a digital ecosystem addressing three main markets – Commercial Aviation, Business Aviation, and Crew Engagement. Our customizable end-to-end solution improves decision-making by harnessing integrated data and advanced technologies to enhance operational performance, profitability, employee satisfaction, and passenger experience.

Key Responsibilities
  • Provide on-site technical support to customers
  • Make recommendations to customers on scheduling and crew assignments
  • Develop and maintain UNIX shell scripts
  • Develop business requirements, change requests, acceptance criteria, business test cases, and release notes in support of implementations
  • Interface with customers at all levels, including end-users, software and infrastructure engineers, program managers, and client management
  • Install and test releases in multiple environments
  • Provide user training and create documentation for new functionality
  • Coordinate with third-party vendors to support customers
  • Demonstrate effective teamwork skills
  • Work efficiently with minimal oversight
  • Ensure timely delivery and completion of projects
Requirements
  • Must be a US Citizen and able to secure Public Trust Clearance
  • Must reside in the DMV area and be able to commute to customer sites on all workdays
  • Must be able to work holidays and weekends and have flexible work hours during application maintenance events
  • In-depth experience with UNIX commands
  • Working knowledge of Oracle database and PL/SQL programming
  • 3+ years of related experience as a business analyst with working experience in CREW or Airline Operations Management or similar experience
  • Previous experience with UNIX ksh and csh shell scripting
  • Airline Crew Scheduling experience
  • Strong analytical and problem-solving skills
  • Must be organized and able to manage multiple issues simultaneously
  • Excellent written and verbal communication skills
  • Ability to identify problems, root causes, and apply solutions proactively
  • Proficient in MS Word, Excel, and PowerPoint
Preferred Experience/Skills
  • Previous experience with AirCrews, Crew Control, or Crew Manager
  • Bachelor's degree or equivalent technical experience strongly desired
What We Offer
  • An environment where your initiatives will be recognized and valued
  • The opportunity to travel internationally
  • The opportunity to work on a variety of projects on a multidisciplinary team
  • The opportunity to represent the organization at external conventions and conferences
  • The possibility to work from home occasionally
  • Flexible schedules
  • Attractive employee benefits