Technical Support Infrastructure Design Specialist

4 weeks ago


Arlington, Virginia, United States JobRialto Full time

Job Summary

We are seeking a highly skilled Technical Support Infrastructure Design Specialist to provide advanced technical support to end users for hardware, software, and network issues.

In this role, you will troubleshoot and resolve complex technical issues related to desktops, laptops, mobile devices, and peripheral equipment.

You will also assist with the setup, configuration, and maintenance of end-user devices and software applications.

Key Responsibilities

  • Provide advanced technical support for hardware, software, and network issues.
  • Troubleshoot and resolve complex technical problems involving desktops, laptops, mobile devices, and peripheral equipment.
  • Manage user accounts and permissions in Azure Active Directory/Entra ID and other relevant systems.
  • Deploy, configure, and update software applications and operating systems on end-user devices.
  • Perform routine maintenance and updates on end-user hardware and software.
  • Create and maintain technical documentation, user guides, and knowledge base articles.
  • Provide training and guidance to end users on the effective use of technology and software.

Requirements

  • Minimum of 3 years of experience in end-user computing or IT support roles.
  • Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise applications.
  • Experience with Active Directory, group policy management, and network troubleshooting.
  • Experience with Microsoft Intune and AutoPilot.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Familiarity with IT service management (ITSM) frameworks (e.g., ITIL).
  • Excellent documentation skills with attention to detail and accuracy.
  • Ability to work independently and collaboratively.

Education

Bachelor's Degree



  • Arlington, Virginia, United States LoudounTecLoudounTec Full time

    Job SummaryTechnical Support Specialist - We are seeking a skilled Technical Support Specialist to join our team at LoudounTec. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers. You will work closely with our team to identify and resolve technical issues, and provide excellent customer...

  • IT Specialist

    4 weeks ago


    Arlington, Virginia, United States Cybersecurity and Infrastructure Security Agency Full time

    Cybersecurity and Infrastructure Security Agency IT Specialist Job DescriptionAt the Cybersecurity and Infrastructure Security Agency, we are seeking a highly skilled IT Specialist to join our team. As an IT Specialist, you will play a critical role in supporting the agency's mission to protect the nation's critical infrastructure and cybersecurity.Key...


  • Arlington, Virginia, United States LoudounTecLoudounTec Full time

    Job SummaryAs a Technical Support Specialist at LoudounTec, you will play a critical role in supporting a large mission critical development and sustainment program. You will be responsible for performing a wide variety of technical tasks in support of operations, production, and test environments. This includes troubleshooting, resolving issues, and...


  • Arlington, Virginia, United States Leidos Full time

    Job DescriptionLeidos is seeking a highly skilled Cyber Infrastructure Support Specialist to join our team in Arlington, VA. As a key member of our team, you will be responsible for maintaining, upgrading, and managing software, hardware, and networks to ensure the smooth operation of our technology infrastructure.Key Responsibilities:Maintain and develop...


  • Arlington, Virginia, United States Shedd RS Full time

    Job Summary:The Senior Communications Infrastructure Specialist will be responsible for designing and implementing cable infrastructure systems within a Department of Defense (DoD) environment. This role requires a Bachelor's degree in a related field and a minimum of 3 years of experience as a Registered Communications Distribution Designer (RCDD), with a...


  • Arlington, Virginia, United States Stefanini Group Full time

    Job SummaryAs a Technical Support Specialist at Stefanini Group, you will be responsible for providing top-notch technical support to our clients in a corporate environment. This role requires a strong emphasis on supporting Mac OS, Windows 7, and Windows 10, as well as troubleshooting and replacing hardware on Lenovo PCs.Key Responsibilities Troubleshoot...


  • Arlington, Virginia, United States General Dynamics Information Technology Full time

    Job Title: IT Infrastructure Support ManagerJob Summary:The IT Infrastructure Support Manager will be responsible for delivering support for the management and operations of the U.S. Department of State (DOS), Bureau of Population, Refugees, and Migration (PRM) Refugee Processing Center (RPC) Operations. This includes components of overseas and domestic...


  • Arlington, Virginia, United States General Dynamics Information Technology Full time

    Job Title: IT Infrastructure Support ManagerJob Summary:We are seeking an experienced IT Infrastructure Support Manager to join our team at General Dynamics Information Technology. The successful candidate will be responsible for delivering support for the management and operations of our IT infrastructure, including components of overseas and domestic...


  • Arlington, Virginia, United States LoudounTec Full time

    Job DescriptionAt LoudounTec, we are seeking a skilled Technical Support Specialist to join our team in supporting a U.S. Government customer on a large mission critical development and sustainment program. The successful candidate will be responsible for performing a wide variety of technical tasks in support of operations, production, and test...


  • Arlington, Virginia, United States Empower AI Inc. Full time

    About Empower AI Inc.Empower AI Inc. is a leading provider of AI solutions for government organizations. The company has over three decades of experience in solving complex challenges in various sectors, including health, defense, and civilian missions.As the Cloud Infrastructure Technical Lead, you will be part of a team that empowers government leaders to...


  • Arlington, Virginia, United States World Wide Technology Full time

    Cloud Administrator RoleAs a Cloud Administrator at World Wide Technology, you will be responsible for managing and maintaining the organization's cloud environment and infrastructure. This includes deploying, configuring, monitoring, and troubleshooting various cloud services and resources.Key Responsibilities: Work with engineers to deploy, configure, and...


  • Arlington, Virginia, United States Motion Recruitment Full time

    At Motion Recruitment, we are seeking a highly skilled Splunk Infrastructure Specialist to play a key role in the design, implementation, and optimization of Splunk solutions for our federal clients.The ideal candidate will have a strong background in IT and security, with expertise in deploying and maintaining Splunk infrastructure.This position requires 2...


  • Arlington, Virginia, United States Dunhill Professional Search & Government Solutions Full time

    Job SummaryDunhill Professional Search & Government Solutions is seeking a highly motivated Cloud Infrastructure Support Specialist to join our team. This is a hybrid role based out of Washington, DC or San Antonio, TX on a project with the IRS.Key ResponsibilitiesProvide integration and operational support for production and lower environment cloud and...


  • Arlington, Virginia, United States United Software Group Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at United Software Group. As a Technical Support Specialist, you will be responsible for providing advanced technical support to end-users for hardware, software, and network issues.Key Responsibilities: Provide technical support...


  • Arlington, Virginia, United States Bow Wave LLC Full time

    Key Responsibilities:As a Senior Technical Solutions Designer at Bow Wave LLC, you will apply technical expertise to assist clients in designing and developing solutions to complex technical engineering and applications problems, network challenges, or system administration issues.Key Deliverables:Establish the basic structure of the system, defining...


  • Arlington, Virginia, United States Assyst Full time

    Job Title: Technical Support SpecialistJob Summary: ASSYST is seeking a Technical Support Specialist to support our client project in Arlington County, VA. This is an Onsite role.Responsibilities:Deliver Tier-1 Support for in-office/remote employeesPrimary function is Phone SupportGreet, submit tickets for Walk-Up support and Scheduled AppointmentsAnswer,...


  • Arlington, Virginia, United States CTG, Inc. Full time

    Job SummaryCTG, Inc. is seeking a skilled Cloud Infrastructure Specialist to join our team in Arlington, VA. As a Cloud Infrastructure Specialist, you will be responsible for supporting the development and deployment of infrastructure in AWS.Key ResponsibilitiesAutomate deployment processes and ensure the reliability and scalability of services.Manage and...


  • Arlington, Virginia, United States Btechnical Group Full time

    Job Title: Desktop Support SpecialistJob Summary:We are seeking a skilled Desktop Support Specialist to join our team at Btechnical Group. As a key member of our IT department, you will be responsible for providing technical support to internal staff for technology-related issues.Key Responsibilities:Provide technical support to internal staff for...


  • Arlington, Virginia, United States Workforce Solutions for Tarrant Co. Full time

    We are seeking a skilled Technical Support Specialist to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its...


  • Arlington, Virginia, United States Datawiz Full time

    At Datawiz, we're seeking a skilled Technical Support Specialist to join our team. As an On-Site Support Technician I, you will be responsible for installing and configuring desktops, laptops, and mobile devices, as well as performing updates, configuration changes, and software installations.Key Responsibilities:Install and configure desktops, laptops, and...