Technical Support Infrastructure Design Specialist
4 weeks ago
Job Summary
We are seeking a highly skilled Technical Support Infrastructure Design Specialist to provide advanced technical support to end users for hardware, software, and network issues.
In this role, you will troubleshoot and resolve complex technical issues related to desktops, laptops, mobile devices, and peripheral equipment.
You will also assist with the setup, configuration, and maintenance of end-user devices and software applications.
Key Responsibilities
- Provide advanced technical support for hardware, software, and network issues.
- Troubleshoot and resolve complex technical problems involving desktops, laptops, mobile devices, and peripheral equipment.
- Manage user accounts and permissions in Azure Active Directory/Entra ID and other relevant systems.
- Deploy, configure, and update software applications and operating systems on end-user devices.
- Perform routine maintenance and updates on end-user hardware and software.
- Create and maintain technical documentation, user guides, and knowledge base articles.
- Provide training and guidance to end users on the effective use of technology and software.
Requirements
- Minimum of 3 years of experience in end-user computing or IT support roles.
- Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise applications.
- Experience with Active Directory, group policy management, and network troubleshooting.
- Experience with Microsoft Intune and AutoPilot.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Familiarity with IT service management (ITSM) frameworks (e.g., ITIL).
- Excellent documentation skills with attention to detail and accuracy.
- Ability to work independently and collaboratively.
Education
Bachelor's Degree
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