Healthcare Support Specialist

2 weeks ago

Salt Lake, Utah, United States Chrysalis Full time
Position Overview

Role Summary:
The Medical Support Team Member is accountable for assisting clients in reaching their medical appointments and ensuring that their medical records are accurately updated. This role is pivotal in promoting the independence of individuals by embodying the core values of Chrysalis: Respect, Safety, Fun, Mentoring, and Accountability.


Key Responsibilities:

  • Provide transportation and accompany clients to their medical appointments.
  • Exhibit punctuality and maintain consistent attendance to ensure proper oversight of individuals.
  • Remain alert and responsive, effectively communicating with clients throughout their appointments.
  • Manage challenging behaviors of individuals independently.
  • Inform House Managers regarding clients' medical appointments.
  • Ensure the upkeep of the company vehicle.
  • Stay informed about clients' medical histories.
  • Update medical records in the database with precision.
  • Uphold strict confidentiality concerning clients' medical information.
  • Adhere to the Provider Code of Conduct as per company and state regulations.
  • Maintain flexible availability to accommodate varying daily schedules.
  • Perform additional duties as assigned by the Medical Coordinator.

Qualifications:

  • High school diploma or GED is required.
  • Must be at least 21 years old.
  • Pass a criminal background check and comply with state regulations annually.
  • Proficient in speaking, reading, and writing in English.
  • Possess a valid driver's license and be eligible to drive a company vehicle.
  • Meet the driving eligibility criteria outlined in the Chrysalis Driving Requirement Policy.

Training and Certifications:

  • Complete all initial and ongoing training requirements within designated timeframes.
  • Achieve annual certifications in CPR, First Aid, and OSHA training.
  • Obtain and maintain SOAR certification.

Essential Skills and Abilities:

  • Strong interpersonal and communication skills to effectively interact with clients and colleagues.
  • Familiarity with Microsoft Word.
  • Exhibit professional phone etiquette and public relations skills when engaging with staff, external professionals, and guardians.
  • Demonstrate exceptional organizational capabilities.
  • Ability to comprehend and document medical notes accurately.
  • Work efficiently with minimal supervision.

Physical Requirements and Work Environment:
The physical demands and work environment characteristics described are representative of those encountered while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to fulfill these functions.


Physical Demands: While executing the responsibilities of this position, the employee is required to sit, talk, and hear; utilize hands to handle objects; reach with arms, bend, stoop, and/or crouch to file or make copies. Occasionally, the employee may need to walk or stand and lift or move items over 15 pounds.


Work Environment: This role involves regular driving of a motor vehicle and exposure to an indoor environment with moderate temperatures and minimal noise levels. The employee may encounter various environments, including interactions with aggressive individuals and potential exposure to bodily fluids.


This position description serves as a guideline for job expectations and the employee's capacity to perform the outlined responsibilities. It does not constitute a contract of employment, and Chrysalis reserves the right to modify this job description and assign tasks as deemed appropriate.


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