Help Desk Analyst

2 days ago


East Syracuse, New York, United States DUMAC Business Systems, Inc. Full time
About the Role

We are seeking a highly skilled and motivated Help Desk Analyst to join our team at DUMAC Business Systems, Inc. As a Help Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide technical support and troubleshooting for point-of-sale systems and computer hardware and software
  • Configure and set up new systems and equipment for clients
  • Work with clients to resolve technical issues and provide solutions
  • Collaborate with internal teams to ensure seamless support and service delivery
  • Document and track technical issues and resolutions
Requirements
  • Associate degree in Computer Science or a related field
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Proficiency in Microsoft Office and technical software
  • Strong problem-solving and analytical skills
What We Offer
  • Competitive hourly rate of $20.00
  • 401(k) savings plan match
  • Health coverage (medical, dental, vision)
  • Generous PTO and holiday schedule
  • Pet insurance
Work Environment

This role operates in a professional office environment and requires the ability to handle multiple priorities and demands in a fast-paced environment.

Physical Environment

This role requires the ability to work in a standard office environment and may require occasional travel to client sites.


  • Help Desk Analyst

    2 weeks ago


    Syracuse, New York, United States DUMAC Business Systems, Inc. Full time

    About the RoleWe are seeking a highly skilled and motivated Help Desk Analyst to join our team at DUMAC Business Systems, Inc. As a Help Desk Analyst, you will be responsible for providing technical support to our customers, troubleshooting and resolving hardware and software issues, and working collaboratively with our team to ensure seamless service...

  • Help Desk Analyst

    2 days ago


    Syracuse, New York, United States DUMAC Business Systems, Inc. Full time

    About the RoleWe are seeking a highly skilled and motivated Help Desk Analyst to join our team at DUMAC Business Systems, Inc. As a Help Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesAnswer live calls from customers in a fast-paced environmentWork through various...


  • Syracuse, New York, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Aimbridge Hospitality. As a Front Desk Representative, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless experience for our guests.Key Responsibilities:Guest Service: Greet and...


  • East Rutherford, New Jersey, United States Seneca Resources Full time

    Service Desk AnalystLocation: East Rutherford, NJ (Remote)Type: Contract (W2)Note: This is for a night position working 8:00 pm ET to 8:00 am ET.Job Summary:The Service Desk Analyst is an entry-level position providing first-level IT support for service requests and incident resolution in a 24 x 7x 365 environment.Key Responsibilities:Provide Level 1 support...


  • Syracuse, New York, United States Embassy Suites Syracuse Full time

    Job Summary:As a Front Desk Agent at Embassy Suites Syracuse, you will be responsible for providing exceptional guest service, ensuring a seamless stay experience for our valued guests. Your primary responsibilities will include:Registering guests and handling check-ins and check-outs in a friendly and efficient manner.Providing information and assistance to...


  • Syracuse, New York, United States Jobot Full time

    Senior Financial Analyst (Real Estate) Job DescriptionWe are seeking a seasoned Financial Analyst with a passion for real estate to join our team as a Senior Financial Analyst (Real Estate). This permanent role offers a unique opportunity to make a real impact on the financial success of a leading company in the finance industry.Responsibilities:Analyze...


  • Syracuse, New York, United States Army National Guard Full time

    Job DescriptionAs a Signals Collector/Analyst with the Army National Guard, you will play a critical role in gathering and analyzing intelligence to support military operations. Your expertise will help identify and track enemy communications, providing valuable insights to inform strategic decisions. Key Responsibilities• Operate and maintain signal...


  • Syracuse, New York, United States Jobot Full time

    Senior Financial Analyst (Real Estate) Job DescriptionWe are seeking a seasoned Senior Financial Analyst with a passion for real estate to join our team. As a key member of our finance department, you will play a critical role in helping us make informed decisions about our real estate investments and acquisitions.Responsibilities:Analyze potential real...


  • Syracuse, New York, United States Upstate University Hospital Full time

    Job Summary:As a Front Desk Team Leader at Upstate University Hospital, you will play a vital role in managing the front office operations and staff of a busy Multidisciplinary Clinic. Your responsibilities will include training, coaching, and annual performance evaluations, as well as managing issues and facilitating time and attendance. You will oversee...


  • Syracuse, New York, United States SUNY Upstate Medical University Full time

    Job Summary:As a Front Desk Team Leader at SUNY Upstate Medical University, you will play a vital role in managing the front office operations and staff of a busy Multidisciplinary Clinic. Your responsibilities will include training, coaching, and annual performance evaluations, as well as managing issues and facilitating time and attendance. You will...


  • Syracuse, New York, United States Upstate University Hospital Full time

    Job Summary:As a Front Desk Team Leader at Upstate University Hospital, you will play a vital role in managing the front office operations and staff of a busy Multidisciplinary Clinic. Your responsibilities will include training, coaching, and annual performance evaluations, as well as managing issues and facilitating time and attendance. You will oversee...


  • Syracuse, New York, United States SUNY Upstate Medical University Full time

    Job Summary:As a Front Desk Team Leader at SUNY Upstate Medical University, you will play a vital role in managing the front office operations and staff of a busy Multidisciplinary Clinic. Your responsibilities will include training, coaching, and annual performance evaluations, as well as managing issues and facilitating time and attendance. You will...

  • Front Desk Associate

    3 weeks ago


    Syracuse, New York, United States Haun Welding Supply and Specialty Gases Full time

    Job SummaryHaun Welding Supply and Specialty Gases is seeking a highly skilled and organized Administrative Assistant to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service, managing administrative tasks, and supporting our business operations.Key Responsibilities:Greet and Assist Visitors: Welcome...


  • Syracuse, New York, United States National Grid Full time

    About National GridWe are a leading energy company delivering safe and secure energy to homes, communities, and businesses. Our expertise and track record put us in an unparalleled position to shape the sustainable future of our industry.To be successful, we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering...


  • East Syracuse, New York, United States KPH Healthcare Services Full time

    Overview:This role encompasses the essential functions of communication within the clinical department of KPH Healthcare Services.Key Responsibilities:Support the daily operations of the Clinical Pharmacist and the clinical division. Operate under direct supervision while adhering to established protocols to fulfill assigned responsibilities.Job...


  • Syracuse, New York, United States Centre Law and Consulting LLC Full time

    Job Title: Data Analyst Supporting the Marshals ServiceWe are seeking a highly skilled Data Analyst to support the U.S. Marshals Service in their mission to enforce federal laws and protect the federal judiciary.Responsibilities:Receives, gathers, analyzes, and organizes information from multiple sources.Ensures completeness of received information and...


  • Syracuse, New York, United States SRC Full time

    About the RoleWe are seeking a highly skilled Manufacturing Data Analyst to join our team at SRC, a leading manufacturer of high-quality, high-reliability, advanced military electro-mechanical products. As a key member of our data analytics team, you will play a critical role in helping us solve complex system and data problems.Key ResponsibilitiesDevelop...


  • Syracuse, New York, United States Usherwood Office Technology Full time

    JOB OVERVIEW: The IT Support Analyst plays a vital role within Usherwood Office Technology, delivering assistance to our managed IT clientele. As a recognized Microsoft Gold Partner, this position addresses a variety of IT challenges, ranging from hardware malfunctions to software applications and mobile device support. POSITION DETAILS: Manage service...


  • East Brunswick, New Jersey, United States Bowman Williams Full time

    About the RoleWe are seeking a highly skilled IT Service Desk Manager to join our team at Bowman Williams. As a key member of our IT department, you will be responsible for leading our help desk team and ensuring the delivery of exceptional technical support to our clients.Key ResponsibilitiesTeam Leadership: Supervise, train, and evaluate the help desk...


  • Syracuse, New York, United States FSA Federal Full time

    Job SummaryWe are seeking a highly skilled Data Analyst to support the U.S. Marshals Service. As a key member of our team, you will play a critical role in helping us achieve our mission.ResponsibilitiesCollect, analyze, and organize data from various sources to support our operations.Ensure the accuracy and completeness of received information, reconciling...