Principal Systems Engineer Police

4 weeks ago


Philadelphia, Pennsylvania, United States City of Philadelphia Full time
Job Description

The City of Philadelphia's Platform Engineering team is responsible for delivering cross-platform technologies that support day-to-day operations.

The Principal Systems Engineer position is a lead technical role that oversees management, administration, and operations for the department's IT systems infrastructure and data centers.

This position requires high proficiency in areas of infrastructure operations, including server operating systems, Windows Active Directory, on-prem and cloud-based infrastructure virtualization, middleware and application deployment, networks, and data recovery.

The individual will have an operational focus on Business Continuity, Security Risk Management, IT Auditing Compliance, IAM (Identity and Access Management), and Disaster/Data Recovery.

Under the supervision of the IT Architect, the candidate will lead and mentor a team of engineers in performing analysis, design, planning, implementations, maintenance, problem-solving, and enhancements on Police systems and networks.

These include a combination of servers, mainframes, cloud tenants, storage arrays, LANs, WANs, VPNs, and the physical and logical components that integrate these systems together as an enterprise backbone or platform.

This position includes participation in project teams at both local and central enterprise levels, requiring subject matter expertise, professional demeanor, customer service skills, and the ability to work within a team.

This requires creativity and resourcefulness to accomplish goals and objectives, as well as applying concepts, plans, and strategies that may deviate from traditional methods and practices.

The position is also expected to have the flexibility to assist in other areas as needed.

Due to the 24/7/365 operational requirements with Public Safety and Law Enforcement, this position will also require the individual to work some non-standard work hours, including nights, weekends, and holidays when needed.

In addition, the team runs an on-call rotation.

Key Responsibilities:
  • Lead efforts in architecting, configuring, validating, and implementing solutions for IT systems infrastructure.
  • Participate in strategic planning efforts or platform projects by providing feedback with subject matter expertise.
  • Train and coach team members and junior technical staff with effective mentorship strategies.
  • Identify and improve IAM (Identity and Access Management) and security auditing strategies for Police systems and networks.
  • Develop and improve practices for business continuity, including service resilience, data protection, backups, and disaster recovery.
  • Compile, develop, and maintain comprehensive knowledge library, including operational procedures and systems documentation.
  • Manage ITSM escalations for infrastructure services and operations, including root cause analysis and resolution assessments.
  • Support systems and data compliance per internal, state, and federal IT/Security compliance policies, guidelines, and standards.
  • Perform security risk assessments, code/firmware maintenance, and mitigations for known and discovered system exploits and vulnerabilities.
  • Monitor availability, health, and performance of IT platforms and associated components.
  • Oversee all aspects of hardware/product lifecycle, including provisioning, decommissioning, and asset management.
  • Act as primary technical liaison between the Police Department, peer units in the City of Philadelphia, external public safety partners, and vendors.


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