Franchise Onboarding Coordinator
4 weeks ago
The Franchise Onboarding Coordinator plays a pivotal role in ensuring a seamless transition for new franchisees. This position involves coordinating logistics, managing timelines, and providing administrative support to guarantee a smooth onboarding process.
Key Responsibilities- Onboarding Logistics:
- Coordinate onboarding training sessions, both in-person and virtual, to ensure franchisees receive comprehensive support.
- Documentation and Recordkeeping:
- Maintain accurate records of franchisee onboarding activities, including attendance, training module completion, and required paperwork.
- Prepare and distribute onboarding materials to new franchisees, ensuring they have all necessary information.
- Communication:
- Respond to franchisee inquiries and provide timely updates on the onboarding process, fostering a sense of transparency and support.
- Coordinate communication between franchisees, trainers, and support departments to ensure a cohesive onboarding experience.
- System Management:
- Manage the onboarding section of the franchisee portal or learning management system, ensuring accurate data entry and maintenance of franchisee information.
- Bachelor's degree in business or minimum 3 years' experience in a franchised organization preferred.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Excellent attention to detail and accuracy, with a focus on maintaining high-quality records and documentation.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), with the ability to learn new software and systems quickly.
- Excellent verbal and written communication skills, with the ability to effectively communicate with franchisees, trainers, and support departments.
As a Franchise Onboarding Coordinator at Unleashed Brands, you will be part of a dynamic team that is dedicated to providing exceptional support to our franchisees. Our company is committed to diversity and inclusion, and we strive to create a positive and inclusive work environment. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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