Director of New Center Operations

2 weeks ago


Reston, Virginia, United States KidStrong Full time
Director of New Center Operations

KidStrong is a rapidly growing athletic play company that offers a unique and engaging experience for kids aged 1-11. We are seeking a highly skilled and experienced Director of New Center Operations to join our Operations Team.

The successful candidate will be responsible for partnering with new and existing franchise owners to successfully open and grow new KidStrong Centers across the US and Canada. This role plays a critical part in the development and growth of our company, and the ideal candidate will have a proven track record of leading and motivating teams to achieve ambitious goals.

Key Responsibilities:
  • Partner with the Franchise Development Team and other stakeholders to onboard and support franchisees in opening new centers
  • Create and maintain project documents, including AIA agreements, vendor contracts, and construction drawings
  • Lead a team responsible for managing milestones necessary to open a new center, including business requirements, design, construction, and equipment delivery
  • Ensure NCO teams are staffed and trained on all aspects of the new center opening process
  • Monitor and perform within agreed-upon KPI targets, including overall NCO intervals/timeline, equipment ordering/delivery, staffing/training, and attainment of membership objectives
Requirements:
  • Proven success leading and motivating teams to achieve ambitious goals
  • Strong EQ and ability to communicate with confidence and clarity to new and existing franchise partners and area developers
  • Experience and progressive knowledge in the field of fitness studio/center design
  • Experience opening new franchise units in a membership-driven business model where pre-sales is a critical component of the opening process
  • Experience working in a franchise system, consulting with franchisees throughout the construction and membership pre-sale process
  • A strong understanding of construction documents, including drawings, submittals, permits, safety, change orders, RFIs, ASIs, etc.
  • The ability to multitask, manage multiple center development projects simultaneously, guide team priorities, and make data-driven decisions to achieve development and financial goals
What We Offer:
  • A fun and light environment with a purposeful role in a high-impact, growing company
  • After an onboarding phase, this position would be in-office 4 days a week with the ability to work from home 1 day
  • Benefits include medical, dental, vision, bonus eligibility, PTO, and holiday pay


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