Experienced Client Success Manager

1 week ago

Arlington Virginia, United States Speak4 Full time
Position Overview:

Are you an accomplished Client Success Manager eager to thrive in a dynamic start-up atmosphere? Speak4 is on the lookout for a detail-oriented and personable Experienced Client Success Manager to enhance our expanding team.


About Speak4:

Speak4 is an innovative technology start-up dedicated to simplifying the process for organizations to empower their advocates to voice support for meaningful causes through a cutting-edge, seamless digital advocacy platform.

Founded by a team of seasoned marketers, adept technologists, and award-winning digital strategists, Speak4 was developed to provide organizations with superior tools for mobilizing grassroots support online.


Ideal Candidate Profile:

The perfect candidate will possess a background in digital marketing, advocacy, or related fields, coupled with a passion for delivering impactful results through high-quality work. They excel in frontline operations, assisting partners with top-tier advocacy tools and strategic performance insights.

With a calm and composed demeanor, they tackle challenges head-on, adeptly troubleshooting issues as they arise.

This role requires availability during West Coast hours, specifically from 9am PST to 5pm PST.


Key Responsibilities:

Your daily activities may involve:

  • Crafting tailored engagement strategies for partners to maximize their use of Speak4 and fully leverage our advocacy programs from the outset.
  • Handling partner support inquiries, ranging from new campaign setups to reporting issues, while managing multiple tasks efficiently.
  • Creating product updates and implementation guides to help partners utilize the latest features and capabilities of the platform.
  • Collaborating with sales to ensure a comprehensive onboarding experience for new partners, facilitating their unique advocacy initiatives with smooth campaign setups.
  • Working alongside marketing to develop new feature materials and enhance existing onboarding resources.
  • Acting as the primary advocate for our partners internally, proactively providing them with necessary information.

And much more. We value a collaborative spirit where every team member is willing to pitch in beyond their designated role.


Candidate Requirements:

This role may be a fit for you if you:

  • Consider yourself a skilled problem-solver, adept at remaining composed while addressing both significant and minor challenges.
  • Find motivation in resolving issues and strive to deliver optimal solutions for our partners efficiently.
  • Have a knack for recalling previous solutions applicable to new requests and can communicate effectively when seeking assistance.
  • Understand the importance of tone in communication, whether in person or in writing, and can build strong relationships with a diverse range of individuals.
  • Are comfortable engaging with various stakeholders, from data analysts to executives, able to discuss intricate details while summarizing key points for clarity.
  • Exhibit self-motivation and a desire to streamline processes for enhanced productivity.
  • Continuously seek improvement opportunities, embracing and providing constructive feedback.

What We Expect:

Success in this role requires resilience and dedication. We seek a proven support professional with a minimum of two years' experience in customer success or service roles.

A solid understanding of how Speak4 integrates into the broader digital marketing landscape is essential, which is why we require at least one year of experience in digital marketing, advocacy, or public affairs.

As a digital-first organization, proficiency in computer applications, including Microsoft and Google products, is necessary, along with familiarity with CRM systems, task management tools, and communication platforms.

Strong organizational skills and a sense of responsibility are crucial, as our team manages multiple priorities simultaneously, and we need a proactive teammate ready to contribute from day one.

Excellent verbal and written communication skills are a must, ensuring transparency about your work and readiness to assist others.


Benefits:

We offer a comprehensive benefits package, including:

  • Medical, dental, vision, and life insurance plans.
  • Competitive salary with opportunities for performance-based bonuses.
  • Flexible vacation policy with generous time off around holidays.
  • Paid parental and sick leave.
  • Access to fitness facilities and communal spaces.
  • A well-stocked office kitchen with various snacks and beverages.
  • Regular team-building activities and social events.

Join a fast-growing, high-achieving team recognized as a leader in grassroots advocacy tools.

Speak4 is an Equal Employment Opportunity (EEO) employer.

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