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Client Success Coordinator

3 months ago

Arlington, United States ROCS Grad Staffing Full time

Why You Want To Work Here:

This is a great opportunity for someone looking for a position that would allow for autonomy and increased responsibility over time. We care about our members, and you are able to interact with them daily and be the face of the organization, interacting with C-Suite executives and leaders from businesses across the country. The Member Engagement Coordinator provides administrative support to our team, and services our members with remarkable customer service.



Responsibilities of the Client Success Coordinator:

  • Develops a thorough knowledge and understanding of our membership
  • Data management in the association CRM including data entry, reporting, and other duties
  • Provides general administrative support for the department, such as managing list serves, committee lists, coordination of billing and invoices, preparing and sending letters, etc.
  • Researches and responds to member requests
  • General member support / customer service including answering questions, requests, and concerns
  • Assists with marketing initiatives by setting up blast emails, writing marketing text and sending blast emails
  • Monitors press to provide relevant stories to staff internally


Qualifications of the Client Success Coordinator:

  • Bachelor's degree from a 4-year college or university
  • One to two years+ of practical experience in customer service and administration
  • Previous experience interacting with C-suite executives and directors
  • Very strong attention to detail and attentiveness
  • Ability to follow instructions and work independently to carry out assigned duties
  • Ability to organize and handle a variety of tasks
  • In-depth knowledge of Microsoft Office applications including Microsoft Word, PowerPoint, Excel, and Access
  • Excellent verbal and written communication skills
  • Shows initiative and excellent attention to detail
  • Strong ability to analyze and report on survey data
  • Ability for light travel to conferences and meetings